Implementation Consultant

Job description

Are you a seasoned professional in technical, customer-facing consulting? Join the Thomson Reuters team and specialize in delivering market-leading legal software, HighQ.

Join us in this exciting role, contributing to the success of Thomson Reuters HighQ Professional Services and delivering exceptional solutions to our valued customers.

About the Role
In this opportunity as Implementation Consultant, you will:

• Scope Project Requirements: Work collaboratively with customers to define project requirements, produce Statements of Work (SOWs), and document project details.
  
• Solution Architecture and Design: Analyze and advise on solution architecture and design, ensuring alignment with customer use cases and goals.
  
• Customer Engagement: Hold regular meetings with customers, outlining milestones, addressing challenges, and exceeding customer expectations.
  
• Collaboration with Cross-Functional Teams: Work closely with product, support, customer success, and sales teams to optimize customer experience with our software.
  
• Customer First Mindset: Adopt a customer-centric approach in all interactions, ensuring customer satisfaction is a top priority.
  

About You
You're a fit for the role of Implementation Consultant if your background includes:

• Requirements Gathering: Proven experience in gathering architecture, functional, and design requirements.
  
• Project Management in SaaS Environment: Solid understanding and experience in project management within a Software as a Service (SaaS) environment.
  
• User Experience and Journeys: Ability to map and define user experience and user journeys for effective solution implementation.
  
• Front-End Web Development: Proficiency in front-end web development, including HTML, CSS, Javascript, and jQuery.
  
• Analytics and Integrations: Familiarity with third-party analytics tools, integrations, and data migrations.
  
• Stakeholder Relationship Management: Experience in interacting and developing relationships at multiple levels, both internally and externally.
  
• Legal Industry Expertise: Knowledge of legal industry trends and legal tech, with a keen understanding of MS Power Automate.
  

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-AK2

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com .