Implementation Consultant

Job description

Implementation Consultant

Thomson Reuters' suite of products helps multinational corporations comply with ever-changing tax, accounting, legal and regulatory requirements across the globe.

The Implementation Consultant's main responsibility is to guide new clients through implementation of Corporate Legal applications, including HighQ, Contract Express & Legal Tracker and ensure that all commitments and obligations for the client are met and/or exceeded throughout the process. The Consultant works as a trusted advisor by establishing, maintaining and growing the long-term relationship with new clients.

Reporting to the Manager, Professional Services, this role will require the successful candidate to collaborate with colleagues in the UK and elsewhere in Europe to implement Thomson Reuters' products for in-house corporate legal teams. This role is client-facing, requiring a good working knowledge of legal software and experience of working on legal software technology implementations. Fluency in English is required and other European languages, would be a bonus.

About the Role

• Acting as a non-technical consultant, assisting customers with the deployment and roll out of the Contract Express system, providing consultancy services such as document automation, training, and assuming responsibility for client project management under the direction of the team manager, and working with / delegating to junior members of the team
  
• Build and maintain effective relationships with internal and external stakeholders. Liaise internally with product, content and sales teams as required, as well as with external implementation partners.
  
• You will be involved in requirements gathering, deployment management, automated content creation, training, go-live & support, project planning and use consultation. You will be required to take full ownership of the entire project lifecycle, coordinating other team members in delivery.
  
• Assisting in growth of Corporate Legal and Thomson Reuters' product and services business.
  
• Support new opportunities and existing customers in the delivery of projects and automation solutions.
  
• Create content for the document assembly solution based on analyzing and dissecting legal documents into their components to create precise designs for automation. Provide support designing and creating automated legal templates.
  
• Provide customer training on content creation and system administration.
  
• Project management responsibilities for larger client engagements
  
• Adhere to operational requirements, standards and best practices for delivery of professional services. Contribute to ongoing improvements and efficiencies across the project management phases, drawing from personal experience, market trends and emerging technologies to deliver an enhanced customer experience.
  
• Ensuring client's successful and optimum utilization of Corporate Legal products and solutions.
  
• Providing advice and supplying best practices to improve corporate legal department operations and initiatives
  

About You

• Proven experience in legal software implementations, project life cycles and software implementation methodologies.
  
• Extensive experience and knowledge of Contract Express
  
• Good understanding of modern office technologies, especially Microsoft Word.
  
• Capable of learning, understanding, and communicating higher level technical information
  
• Strong team working and ability to effectively collaborate with colleagues.
  
• Proven consultant experience, particularly understanding client requirements, explaining the best practice approach for an implementation and understanding the clients need for process efficiency.
  
• Effectively communicate project status and progress to all relevant team members, customers and other stakeholders.
  
• Ability to multi-task and handle deadline pressures.
  
• Fluency in English is required and other European languages, would be beneficial.
  
• Enterprise-level project management
  
• Experience working in a legal department or firm
  
• Familiarity with Contract Express offerings
  
• Experience with legal technology tools (such as HighQ) would be a strong benefit
  
• Working at a very detailed level on standalone projects and in reporting to clients
  
• Candidate must be educated to degree level or equivalent in either technology or legal area.
  
• Project management (e.g. PMP, PRINCE2) desirable, but not essential
  

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-KL1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com .