Head of Design

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a Head of Design who expects more from their career. It's an opportunity define and drive the Retail Media Product Design and User Experience. Retail Media products spans across propositions facing advertisers (brands, agencies, CPGs, etc) and customers at different online and offline channels. Your deep design experience will help balance the Media opportunity with Customer experience using well-defined metrics. This role will report into Retail Media Chief Product and Technology Director.

Joining our market-leading media business you will work with a talented team to explore new opportunities for us and influence global retailers and to build a top-notch Design organisation. You work with design practices and teams across dunnhumby and Tesco to create user experience on media products based on ease of use, simplicity, intuitive by enabling continuous research and delivery.

You'll do this through developing and building a community of content, UX and UI professionals to ensure all dunnhumby's products place client needs at the heart. You'll also work to develop and embed a comprehensive design system to change the way we think about and implement design elements. By helping to lead the overall client experience and service design vision at dunnhumby, you will change the way we interact with users and deliver value to them through the products and services we build.

What you'll be working on

• Lead a user-centric and metrics-driven product design organisation, setting the culture and direction for design to be a part of the DNA at dunnhumby
• Be relentless in your drive to put the user at the centre of everything dunnhumby does; set a holistic design vision across dunnhumby by truly understanding and advocating for our users, solving for outcomes, not solutions
• Develop an exceptionally strong team of designers across UX, UI and content design by recruiting, training and ongoing coaching to drive relentlessly high standards
• Lead design thinking, partnering with the Heads of Product to embed design capabilities (people and practices) into our teams and how we shape our products
• Drive user centricity, ease of use, and seamless connection between our domains by focusing on the customer journey and problem statements versus individual offerings
• Build strong relationships with product, engineering and data science colleagues to determine priorities for the design team across the entire product portfolio from discovery to execution
• Create strong partnership and relationship with Design and Experience team in dunnhumby and Tesco to adopt best practices and design methods and frameworks, create a wider community and provide seamless end to end experience for customers on their omni-channel journey.
• To help build out and actively utilise voice of customer/client processes - evolving from narrow and infrequent to holistic and "always on"
• Act as a thought leader and subject matter expert on design best practice to continually develop our ability to build client centred products.
• Measure what matters: build out the metrics that Retail Media should be tracking across its product portfolio in conjunction with the Heads of Product to utilise data to inform the product strategy.
• Be a design evangelist, owning the communication of design culture and practice across the company.
• Build, Develop and Grow the team of researchers and designers
• Actively demonstrate dunnhumby values and behaviours

What we expect from you

• The ability to serve as a champion for our client/user needs and work with product, engineering, and data science to build value added products that are client-centric and commercially successful
• A strong track record in a B2B enterprise software company of successfully building a design culture and practice in a product-led organisation
• The ability to ground design decisions in user research, metrics and business goals while empowering the team to focus on delivering end-to-end experiences that are meaningful, cohesive, accessible, and usable
• Strong understanding of user-centred design methods, UX research methodologies, product discovery, and what makes a great user experience for enterprise users in multiple sectors
• Demonstrable success in developing and implementing a comprehensive UX strategy that is both aligned with and in support of business goals and the overall product strategy
• Experience establishing processes to ensure that good design practices are being followed in every part of the product suite
• Ability to drive alignment cross-functionally with strong interpersonal and leadership skills
• Experience facilitating design processes with clients
• Experience navigating ambiguity and proactively working on bringing clarity and alignment across project and leadership teams
• Deep knowledge of what makes a design team operate efficiently
• Experience of building and scaling a design team and knowledge to create balance of designers across content, UX and UI, embedding a multi-disciplinary approach to research
• Strong people management experience, including managing people managers, with a track record of successfully developing designers

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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