Group Head - Account Management

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a talented Account Management Group Head who is passionate about working in Retail Media with the UKs largest retailer.

The Group Head is responsible for leading the account management team across a designated set of FMCG categories, with direct accountability for driving operational excellence and best-in-class client servicing to some of the world's leading advertisers. Central to this role will be to define and lead account management excellence, scaling capability and expertise across the incumbent team alongside improving systems and output to ensure a fully consultative and outcome driven client servicing model. The Group Head reports into the Director of Account Management, partnering with Sales Group Heads and the Head of Sales to drive long-term revenue, scale client partnerships and inspire the wider media business. Successful candidates will demonstrate strong client servicing, inspirational leadership, all underpinned by a foundation of consultative sales and analytical skills.

Key Accountabilities

• Support the achievement of quarterly + yearly revenue goals and growth strategy for key FMCG partners.
• Working with Media Leadership, define, build, and deliver the account management strategy, identifying skills and disciplines that will be key to successfully scaling the role and function of the team.
• Own the accountability for account management delivery and leadership across your designated categories / team.
• Lead and guide your teams media / channel strategy and planning output for our advertiser partners, supporting engagement with both client direct and their agency partners.
• Ensure your team are leveraging data and insights to deliver innovative, best-in-class retail media activations across the Tesco Media & Insights platform.
• Actively drive deeper partnership engagement from your team through scaled coverage across key stakeholders (Shopper, Brand, Digital, Media, Commerce & Loyalty teams).
• Partner internally with Sales leaderships, Media Enablement and Data Analysts to deliver against KPIs, driving business outcomes.
• Navigate complex internal cross channel projects with multiple stakeholders.
• Working with measurement, evolve our marketing science strategy to improve efficiencies and scale growth.
• Instil a consultative approach across your team to identify performance trends and insights to guide upsell / optimization recommendations with advertisers.
• Ensure account management maximise upsell opportunities to scale revenue post-sale.
• Product expert across Tesco Media & Insights ad eco-system, driving client adoption of media channels.
• Lead your team with a motivational and inspirational attitude, own responsibility for day to day management of your team, accountable for performance, development and professional satisfaction.
• Manage risk effectively, provide visible and consistent leadership on our Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed.

What we expect from you:

• Passion for Retail Media and Tesco Media & Insights platform products and services.
• Extensive knowledge of brand, performance & digital marketing ecosystems and performance metrics.
• Strong experience of team management
• A breadth of sales/account management experience within media sales and / or agency environments.
• Results-driven, self-motivated and highly goal-oriented in order exceed targets.
• Confident communicator and presenter, comfortable in fast-paced environments.
• A consultative style with the ability to understand clients' business needs and position solutions in a timely and personalised way.
• A team player with the ability to collaborate with internal departments and teams.

Minimum qualifications

• Bachelor's degree or equivalent in any subject
• Fluent English
• 8 years + experience in the advertising industry, either in media sales / retail media, and/or media agency.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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