Field Support Engineer

Job description

Location: Portsmouth, United Kingdom

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

An immediate vacancy for a Service Engineer, with an Electrical / Mechanical (Electro-Mechanical) background. The role is to support Thales's Mine Warfare Sonar Systems on board Royal Navy and Export vessels and secondly to provide support to other Thales Sonar Systems fitted to the RN Surface and Submarine fleet. Responsibilities will include installs, repair, service, maintenance and retrofitting.

You will spend a majority of your time travelling to customer sites, then split between working from home and the Templecombe office.

An excellent opportunity for current or ex-Navy and REME Engineers. Candidates from other industrial (ideally marine) engineering background will also be considered.

Our Opportunity

As a Field Services Engineer, responsible for the deployment, setting to work and in service support of Mine Warfare Sonar Systems deployed on Royal Navy and export customers Ships. Training will be provided on systems and equipment.

Key Responsibilities and Tasks:

• Be responsible for the Health and Safety of all Thales activities carried out by you and comply with the following:
  • Risk Assessments.
  • COSHH Assessments.
  • Safe systems of work.
  • Be ultimately accountable for your own day-to-day welfare.
• Support to both Royal Navy and Export Platforms in Defect Rectification:
  • Conduct and Supervise Front-line support including Fault diagnosis and testing as well as acceptance trials both in harbour and at sea.
  • Provide On-Call telephone support to our customers (Once at a suitable level of experience).
  • Write site visit reports.
• Support to both Royal Navy and Export Platforms Maintenance Periods / Refits:
  • Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections.
  • Conduct scheduled maintenance activities
  • Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required.
  • Write post maintenance reports.
• Weekly reports to the Service Delivery Manager Field Services Manager or Service Delivery Manager as required
  • Activities undertaken.
  • Upcoming activities.
  • Successes, challenges, opportunities.
  • Identify any support required from the project or department.
• Identification of your own personal and professional development.
• Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).
• You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position.

The role is Templecombe based, with working from home and 60% worldwide travel. Whilst traveling to customer sites, you will earn additional remuneration as overtime payments.

About You

Due to the nature of the role, this opportunity is only open to British passport holders and any successful candidate will need to be eligible for SC Clearance.

As a Field Services Engineer you will have a track record of service and maintenance in a relevant (preferably Marine) engineering discipline, working with Complex Electrical Mechanical Systems and ideally be confident around Electronics.

You must be capable of resolving issues and problems, have strong interpersonal skills and the ability to communicate at all levels in the spoken and written word. Your experience will demonstrate your high level of self-motivation and the ability to work under pressure are vital.

Ideally qualified in a core engineering subject (electrical, mechanical, etc.), preferably HNC/D or endured apprenticeship.

#LI-BA1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!