Digital Service Design Lead

Job description

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Digital Service Design Lead

This role can be based at our Reading or Crawley sites- with approx. 40% travel to UK Thales and Customer sites

If you can answer YES to any of these questions, you could be the Digital Service Design lead we are looking for!

• Do you have a Product Design background?
• Is Journey Mapping and Blueprinting your bag?
• Are you more systems than tech?

Overall Responsibilities

• Lead, scope, set up and run service design work packages, projects and programmes
• Lead the development of service concepts, blueprints and other service design artefacts that engage, inform and that make actionable recommendations to wider stakeholder groups
• The ability to act as a design mentor to junior team members and other teams alike

Skillset

• Understand, analyse and map complex journeys, processes, inputs, outputs and stakeholders
• Deep expertise of workshop facilitation across sectors, complexity of subject matter and levels of expertise
• Experience in working on a wide range of topics (e.g. from physical products to digital apps), ideally
• Experience of developing Design Operations (Ops) capabilities would help the team to formalise actions
• Prototyping: You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end

Desired Experience

• Strong demonstrable visual design and communication skills spanning digital and physical media
• Experience helping organisations become more user-centred and design focused with their own tools, processes and cultures
• Industrial or Product design background would be an advantage

This role will require SC Clearance. It would be advantageous if currently held; if not currently held it is expected that the post holder will undergo SC Clearance, please visit the UKSV website for further guidance.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

#LI-DM1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!