Client Services Administrator

Job description

Client Services Administrator

Nuffield Health Oxford, The Manor Hospital | Administration | Permanent | Full Time

Up to £27,000 per annum, depending on experience

37.5 hours per week - 8am-6pm availability required

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Client Services Administrator to join our team at our Manor Hospital, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word.

The Client Services Administrator will be responsible for effectively and efficiently managing a large volume of patients' appointments, manage clinic requests and liaise directly with patients, medical secretaries and consultants.

As a Client Services Administrator, you will:

• Manage information received from patient online bookings and contact centre, ensuring required information is obtained, updated and relevant appointments booked.

• Be the local consultant enquiry handler, engaging with consultants and supporting queries.

• Support the Business Development Manager with related tasks when required.

• To support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.

• ​Maintain accurate and up to date records of all patient activities in accordance with company processes and procedures and within agreed timescales.

• To effectively and proactively develop constructive relationships with both internal and external stakeholders.

• To manage consultant enquiries and promote diary and online access.

• Ensure the referrer knowledge base is kept up to date and managed effectively.

• Dispatch incoming communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.

• Liaise with relevant departments to maintain agreed diary access booking space.

• Train, guide and lead new starters joining the department.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Oxford Hospital

Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms.

We cater for inpatient and day care, providing a broad range of surgical specialities and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women's and men's health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.