Client Billing Manager

Job description

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Client Billing Manager to join our Pershing EMEA team. Pershing provides a broad range of financial business solutions to investment banks, broker-dealers, wealth managers, financial planners and advisers across EMEA. We provide sophisticated front-end technology and flexible middle office capabilities with execution, settlement and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise. This role is located in Liverpool and is hybrid.

In this role, you'll make an impact in the following ways:

• Participate in the preparation of billing of clients. Understand all processes and procedures and be able to undertake all tasks wherever necessary. Suggest efficiencies and improvements and be able to advise on best practice.


• Recruit, direct, motivate and develop staff, maximizing their individual contribution, professional development and ability to function effectively with their colleagues as a team


• Manage the daily process workflow within the team and align team resources accordingly to complete the required tasks.


• Enforce an effective control environment around the entire billing related processes.


• Serve as the escalation point for critical issues and manage through to resolution.


• Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.


• Own the 'charging database' and play a key role in utilizing it to identify revenue leakage opportunities, and to prevent leakage in the future.


• Oversee invoice calculation and generation to ensure correct and timely preparation.

To be successful in this role, we're seeking the following:

• Proven experience of Billing in the Financial Services


• Experience in Finance Operations processes


• Ideally ACCA Qualified or equivalent


• Strong controls and process experience


• Ability to demonstrate strong stakeholder management


• Advanced Excel knowledge


• Experience in managing an off-shore team is preferrable

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion


• Bloomberg's Gender Equality Index (GEI)


• Human Rights Campaign Foundation, 100% score Corporate Equality Index


• Best Places to Work for Disability Inclusion , Disability: IN - 100% score


• 100 Best Workplaces for Innovators, Fast Company


• CDP's Climate Change 'A List'


• Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.