Senior Channel Manager

Job description

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Tesco Media

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it's a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.

We're looking for a talented Senior Channel Manager who expects more from their career. Sitting within the Tesco Media Connected Store team, this role will play a pivotal part in shaping the future of in-store media by delivering innovative, data-driven solutions across physical retail environments. You'll lead the development and execution of the Connected Store channel-spanning digital screens, experiential activations and in-store technology-helping brands connect with customers at the point of purchase while driving measurable commercial impact.

What you'll be working on

• Lead the Connected Store roadmap
  Translate strategy into clear plans, prioritised initiatives, and scalable solutions that deliver commercial value.
  
• Drive channel innovation and evolution
  Support the growth of in-store media including digital screens, content delivery, data integration, and emerging technologies.
  
• Own end-to-end innovation projects
  Take ideas from concept through pilot to scaled delivery, using a test-and-learn approach to optimise outcomes.
  
• Enable commercial success
  Contribute to proposition development, pricing models, and packaging to ensure solutions are market-ready and revenue-generating.
  
• Deliver digital screen expansion programmes
  Support rollout across stores, ensuring alignment with commercial targets and investment cases.
  
• Define and enhance measurement frameworks
  Establish KPIs, work with measurement partners, and translate insights into actionable improvements.
  
• Manage partners and suppliers
  Collaborate with technology, content, and measurement partners to ensure strong performance and delivery standards.
  
• Collaborate cross-functionally
  Work closely with Product & Technology, Retail Operations, Sales, and Go-to-Market teams to ensure seamless delivery.
  
• Ensure operational excellence
  Make sure solutions are practical, scalable, and fully ready for store environments.
  
• Track performance and investment
  Support budget management, reporting, and stakeholder updates to ensure transparency and accountability.
  

What we expect from you

• Proven experience managing end-to-end projects or programmes, ideally within media, retail, or advertising
• Strong stakeholder management and influencing skills, with the ability to collaborate across multiple functions
• Understanding of media channels, marketing, or retail environments, particularly in omnichannel or in-store contexts
• Commercial awareness, with the ability to balance innovation and revenue delivery
• Experience working with data, measurement frameworks, and performance optimisation
• Ability to manage external partners and suppliers effectively
• A proactive, solutions-focused mindset with a passion for innovation in customer experience

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

UK Benefits

• Flexible Allowance that can be used towards selected benefits, with any remaining unused allowance paid in salary or directed to pension contributions
• Private Medical cover through Vitality, including the option to add partner and/or dependants within the flexible allowance
• Mandatory Life Assurance cover, Income Protection and confidential Employee Assistance support for employees and their families
• Access to wellbeing and lifestyle benefits including gym support, cycle to work, travel insurance, dental options and technology purchase schemes
• Long Service Awards and Talent Scout referral programme
• Birthday leave plus a range of family and annual leave benefits available to eligible employees

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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