Technical Support Officer (Cemeteries) - Maldon District Council

Job description

Technical Spport Officer (Cemeteries) - Maldon District Concil

Maldon, Essex

Fll-Time, Temporary

37 Hors per Week

£15. PAYE / £19.4 mbrella

Closing Date: Monday 1th October 6

Essex Conty Concil (ECC) are delighted to be recriting a Technical Spport Officer on an initial 6-month contract.

De to the natre of this role, the sccessfl candidate will be reqired to work on-site at least 3 days per week.

Team Prpose

To deliver a legal, safe, and compassionate cemeteries and bereavement service, ensring compliance with stattory and concil reqirements, effective management of resorces, and timely resoltion of enqiries and isses, while developing staff and volnteer capacity and modelling integrity, resilience, and care in spport of or commnities.

Role Prpose

Spport the delivery of the Concil's cemeteries, memorials, and bereavement services throgh effective day-to-day technical and operational activity.

Ensre compliance with relevant legislation, inclding the Brial Act and Local Athorities Cemeteries Order, and with concil policies and procedres.

Contribte to the delivery of a legal, safe, and sensitive service for cstomers, fneral directors, contractors, and other stakeholders.

Respond to enqiries, service isses, and complaints professionally and in a timely manner, escalating where appropriate.

Provide accrate technical advice and spport to colleages and assist with coordinating workloads and operational delivery across the service.

Spport the effective se of resorces and assist with income-related and administrative processes where reqired.

Work collaboratively with colleages and partners, demonstrating professionalism, integrity, resilience, and compassion in all interactions.

Key Accontabilities

To provide effective operational and administrative spport to the Concil's Cemeteries and bereavement service, ensring activity is coordinated, recorded and progressed efficiently.

To spport the management of enqiries, complaints, and service isses, ensring they are responded to effectively and promptly, providing professional and sensitive spport to cstomers, stakeholders, and contractors.

Spport the maintenance of accrate records of brials, grave plots, memorials, and related docmentation in compliance with stattory and Concil reqirements.

To act as a point of contact for internal services regarding cemeteries and bereavement related matters, providing gidance within defined procedres and escalating isses where reqired.

To spport the smooth rnning of cemeteries and bereavement processes, contribting to consistent, cstomer-focsed service delivery.

To identify opportnities to improve cemeteries and bereavement -related processes, workflows and self-service information.

Spport compliance with cemetery legislation, Concil policies, health & safety reglations, and risk management procedres.

Contribte to service improvement initiatives, identifying opportnities to enhance cstomer experience, operational efficiency, and vale for money.

Spport seasonal or special projects, inclding ceremonial events as reqired.

Knowledge, Experience, Skills and Ability

Knowledge

nderstanding of administrative and coordination processes that spport effective cemetery and bereavement service operations.

Working knowledge of concil systems and procedres sed to record, track, and manage cemetery-related information and reqests.

Knowledge of cstomer service principles in a pblic sector or service delivery environment.

Awareness of health and safety, data protection, and confidentiality reqirements relevant to cemetery operations.

nderstanding of how cemetery services interact with other concil services, contractors, and external partners.

Knowledge of record keeping and information management standards to ensre accracy, compliance, and accontability.

nderstanding of continos improvement principles and the importance of efficient, cstomer-focsed processes.

Experience

Experience in working within the Cemeteries indstry

Experience in an administrative, coordination, or spport role within a service delivery environment.

Experience managing enqiries, service reqests, or complaints, ensring accrate recording and timely responses.

Experience maintaining records, databases, or information systems in line with agreed processes and data standards.

Experience providing clear and helpfl spport to internal cstomers, service sers, or the pblic.

Experience working within policies, procedres, and health and safety reqirements.

Experience managing competing priorities and working effectively in a bsy operational environment.

What yo shold do next

If yo are interested in finding ot more abot this role, we wold love to hear from yo. Please apply via the Working for Essex website. If yo have any qeries relating to this post or wold like to see a copy of the fll job description, please email [email protected]