SharePoint Administrator

Job description

Location: Discovery House, Ruddington, NG11 6JW
Salary: £25,500 per annum
Hours: Full-Time - 37.5 hours per week
Shifts: Monday - Friday 9am - 5pm

Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. This network, and the data stored within it, wants to allow easier and quicker switching for consumers across the UK.

This is an exciting opportunity to join a high performing team and support with all SharePoint related activity. You will have a focus on access management and contribute to core activities including user management, site administration, migration support and Azure AD administration.

Job title:
SharePoint Administrator

Job Description:

What will you deliver?

• Deliver outstanding customer service standards by answering all queries promptly, remaining approachable, courteous and professional at all times.
• Proactively manage customers' expectations through either resolution or by updating them on progress of their outstanding incidents/requests.
• Respond to calls placed via a variety of media.
• Be an expert in relevant Work Instructions and processes to ensure consistent delivery of service standards.
• Contribute expertise to DCC when new processes are being designed and introduced that include use of SharePoint.
• Perform regular checks of all tenants / domains to ensure their ongoing availability.
• User management of DCC and external accounts, including the creation, amendment and deletion of accounts from Azure Active Directory as well as password resets when requested.
• Support the DCC Joiners, Movers and Leavers process, setting up new accounts with appropriate access as necessary, changing access for staff moving posts within DCC, and removing access for people leaving the organisation.
• Liaison with Service Provider PMOs to ensure the accuracy of user accounts in relation to their own JML processes.
• Facilitate and support DCC Testing activities involving SharePoint. • Creation and configuration of new SharePoint Sites.
• Provide secure access management of DCC SharePoint, liaising with site owners and Service Provider PMOs where necessary for access approval.
• Support of SharePoint migration activities, including supporting user mapping and new site configuration.

What's can we offer you?

We care about your experience on the frontline as much as you'll be caring about our customers; therefore, we're investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £25,500 as well as a benefits package including:

• Access to a variety of voluntary benefit options including discounted gym memberships, childcare vouchers, additional annual leave
• Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave...and plenty more.

Who are we looking for?

• Good understanding of SharePoint
• Strong MS Office knowledge
• Previous experience of working with Azure Activity Directory

Who are we?

At Capita Experience we provide first-class customer services on behalf of other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back-office processing staff. Working across 19 contact centres in the UK, India, Poland and South Africa, we pride ourselves on providing exceptional customer service to customers for a range of big-name clients like Virgin Media O2, Samsung, Transport for London, RSPCA and William Hill.

What's next?

If this role is of interest to you, please click below to register and apply! A member of our Resourcing Team will review your application and be in touch

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:
Nottingham
,
United Kingdom

Time Type:
Full time

Contract Type:
Permanent