Senior Technical Services Manager

Job description

About ISG
ISG is a dynamic global construction services company.
We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals.
In short, we deliver the places that enable people and businesses to thrive.

Job Purpose
Role purpose

Great opportunity for a Senior Technical Services Manager to join our Major Projects side of UK Fit Out division, working with some exciting clients to create outstanding commercial office spaces. This will involve both large Cat B fit outs and full refurbishments.

Key accountabilities

• To take full responsibility from Tender to Completion of a construction project in varying value, up to £10m+
  
• To identify problems and offer solutions.
  
• To suggest trade contractors, systems, and manufacturers for team appraisal.
  
• To review design and shop drawings, the project programme and contribute where necessary.
  
• To offer high level strategic thinking at project level (lower-level strategic input only is required for the skills area).
  
• To contribute information to the proposal team, when required.
  
• To prepare, manage, attend and present a solution or project at the "pitch".
  
• To carry out a champion role, if required, including publication of 'champion papers', as appropriate.
  
• To be aware of the existence of marketing relationships with external professionals and clients.
  
• To actively promote Interior philosophy and culture.
  
• To produce precise and succinct project / lookahead reports.
  
• To take responsibility for strategic control of the programme.
  
• To take a lead role in the presentation of the project or task to the client.
  
• To offer buildability advice and value engineering solutions.
  
• To understand and manage cost, programme, deliverables and risk for a tendered or live project and produce a report on the current position.
  
• Be aware of element costings and costs/ft2.
  
• Thorough understanding of M&E systems.
  
• Promote and implement Zero Defects & Absolute Completion Initiative.
  
• To implement Best Practice Manual.
  
• To manage the design process including the production and review of design and shop drawings.
  
• To monitor the design against cost plan.
  

Skills & experience

• Industry experience. Track record of successful projects either internally or externally.
  
• Understands the pre-construction process. Can organise and manage the design phase of a project. Help prepare and maintain the client decision matrix.
  
• In-depth knowledge of the construction process, preferably fit-out/refurbishment based.
  
• Has a good political awareness.
  
• Able to collate information from the team to prepare and present the project report.
  
• Has been involved at a senior level in medium (£10m+) and preferably at least one large (£20m+) project.
  
• Understanding of how to comply with a Health & Safety policy and Health & Safety management system.
  
• Good team leader and "people manager"
  
• Sensitive to political situations - good relationship builder
  
• Decision maker
  
• Good delegator and manage the outcome of that delegation.
  
• Good communicator
  
• Prepared to be innovative.
  
• Training and mentoring of team members.
  
• A good organiser/system implementer
  
• Able to apply and operate a safe system of works.
  
• have experience in negotiating, both internally and externally with customers
  

Qualifications

• Recognised qualification in construction
  

What's in it for you?

• Ongoing career development and accredited learning
  
• Annual recognition and values awards
  
• Global employee assistance program
  
• Pension scheme
  
• Life assurance
  
• Private healthcare including private GP service and mental health pathways
  
• As part of our wellbeing offering, ISG offers a monthly wellbeing allowance
  
• Cycle to work scheme
  
• Electric vehicle salary sacrifice scheme
  
• Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay)
  
• Volunteer day
  
• Discounts such as cinema to ensure you're still loving ISG even when you leave the office
  
• Most Friday's are a 4 pm finish providing work is completed for the week
  
• Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable
  
• Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited
  

If you'd like to speak to the Talent Acquisition team, please contact [email protected] below for more details.