Sales Development and Customer Success Executive

Job description

We are the world's largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.

The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.

And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.

About the Role

The Sales Development & Customer Success (SDCS) Executive will offer pre- and post-adoption support for institutional accounts, protecting revenue and ensuring a positive customer experience. The SDCS executive will be responsible for:

• Retention and renewals: Improving the experience of our major customers through smooth onboarding, proactive outreach, query resolution, and training to improve their ROI.
• Revenue expansion: Growing sales through targeted campaigns and upselling.
• Customer support: Providing post-sale point of contact to major customers.

This role sits within the SDCS team but will be assigned a region that it is responsible for providing these activities to. This role is also responsible for researching, creating and qualifying new business leads at an institutional level to build our opportunity pipeline and drive new business development in our previously un-tapped customer base, using a variety of professional consultative techniques.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You

To be successful in this role, you will have the following experience:

• Excellent communication, organization, attention to detail, and Microsoft Office skills.
• The abilities to organize, prioritize, and be a self-starter to meet deadlines and goals.
• Experience using data to drive priorities and activities, and strong numeracy skills for the preparation of quotations.
• Highly motivated to become a top-notch business development producer, demonstrating initiative, diligence, and willingness to learn what that requires.
• Able and willing to spend up to 10% of time traveling to library conferences, meetings, and on-campus site visits as required or needed.

Furthermore any experience in publishing industry, especially in Academic library sector, and knowledge of scholarly communications environment would be highly desirable.

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with discretionary annual payment

Please see our Rewards and Recognition page for more information.

Queries

Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.