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Job description

At British Land we manage, develop and finance a portfolio of high quality properties. We are a FTSE100 company structured as a Real Estate Investment Trust. Places People Prefer is at the heart of what we do, we create outstanding places that make a positive difference to people's everyday lives. We are proud of the scale of our portfolio: Nearly 100,000 people live or work in our properties. They are visited around 350 million times each year and over 1,000 different organisations have chosen of our properties as their home. We have £18.2bn assets under management of which we own £13.7bn; our portfolio includes UK retail, Central London offices and prime residential. We have a small head office of around 250 people and outsource many aspects of our business; the size of our team encourages increased responsibility and entrepreneurialism.

Role Description

Role Title Regional Facilities Manager (North).

Location Multi-site - Nottingham, Bradford, Hull

Division Property Management

Reporting to Head of Team

At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments.

We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come.

We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place!

Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience.

The Role

To support the Senior RFM & CM in delivering the highest quality of services to both occupiers and customers at the designated retail sites. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all sites meet and maintain statutory requirements and remain fully compliant.

Key Responsibilities

Unmanned Sites

Operational Management

Take the lead on operational matters ensuring that high standards in respect of cleaning, repair and presentation are achieved and maintained
Undertake regular documented site inspections, uploading reports at the required frequency
Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturers recommendations
Implement car park management strategies to maximise available parking for customers
Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
Assist with the drafting of service charge budgets

Occupier Liaison

Be the first point of contact for issues raised by occupiers, customers and via the helpline & website and to resolve these as quickly and efficiently as possible
Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have
Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations
Report to the Senior RFM & CM on changes in occupational status, alterations or other works taking place that have not been previously agreed

Relationships and Team Motivation

Develop a close working relationship with all suppliers and service partners to ensure that they fully understand the required standards and the aspiration to create Places People Prefer
Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community

Sustainability and Community

Implement and monitor the environmental strategy for each site, including waste and energy management, to meet British Land's environmental and sustainability targets
Monitor and respond to issues that affect staff wellbeing
Ensure any charities working on site are authorised and appropriate paperwork and fundraising totals are logged on the landlord's system

Health & Safety

Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties
Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
Ensure a full set of Risk Assessments exist appropriate to each property and that Permits are issued where required
Help prepare and ensure readiness of business continuity plans
Update site notice boards as required and ensure that occupier contact details are kept up to date and that they have up to date contact details for appropriate BL management

Principal Responsibilities (Manned Sites)

Assist the on-site management in ensuring that the highest operational standards are maintained
Provide advice as to the best technical solutions available to resolve any maintenance issues or general service provision queries and assist with implementation as required
Provide support and guidance on ensuring properties remain safe and compliant

Additional Responsibilities

Attend any site in the event of an incident or emergency situation and report back as soon as possible to appropriate personnel
Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency

To achieve all deadlines relating to health and safety reporting guidelines.
To ensure 100% compliance with all health and safety documentation
To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
To respond in a timely manner to all head office requests for information



Experience of delivering high quality FM services in a customer focused, complex and demanding environment
Robust technical background and practical experience of both hard and soft services
The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors
Knowledge of health and safety regulations and best practice affecting site management.
Qualified to IOSH level
Flexibility and adaptability to changing business requirements
The ability to deliver value and operate within set budgets
Experience of multi-site facilities management


Experience of working in retail or leisure
BIFM qualification or equivalent.
NEBOSH certificate

Expected Behaviours

British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture.

Bring your whole self
Confident, pro-active, hardworking and highly professional individual
Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity.
Listen & Understand
Seeks out, accepts and acts on feedback
Awareness of and ability to maintain confidentiality
Smarter together
Good team player, with positive attitude and eagerness to get involved
Self-starter who uses own initiative
Flexibility - able to deal with different levels of workload, remaining calm under pressure
Build for the future
Willing to learn new skills and tools
Works to a high standard and always strives to improve

Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.

Job Sector
Job Position
Facilities Management
Nottingham, UK Show on map
Post date
Closing date

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Learn more about British Land

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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