SDA Information Support Administrator

Job description

We are currently recruiting for an Information Support Administrator to join our team. You will provide accurate and timely administrative support to a wide variety of end-users, receiving and actioning requests, checking against best-practice and relevant policies and procedures to meet agreed Service Level Agreements.

At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.

What youll be doing

• Action service desk requests, asset management, account services, basic information workspace administration.
• Collaborate, encourage knowledge sharing and communicate effectively with stakeholders and use KIM techniques to derive maximum value for the business from information and knowledge.
• Acquire, create and manage knowledge, records and information throughout its lifecycle to support the business effectively.
• Grow own knowledge and increase your stakeholder network.
• Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria :

• Experience of Customer service

It would also be great if you can demonstrate any of the following desirable criteria:

• Experience of handing information and records

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Knowledge and Information Management - Awareness
• Data Literacy - Awareness
• Working Together - CSBC 2
• Managing a Quality Service - CSBC 2

Benefits

Alongside your salary of 23,500, Ministry of Defence contributes 6,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the Kings birthday
• Flexible and hybrid working options
• Market-leading average employer pension contribution of 27%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications
• Support for progression
• Huge range of discounts
• Volunteering days
• Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether youre looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here youll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.

#LI-Hybrid

Further Information

• Candidate Information Pack: http://bit.ly/SDA--Candidate-Information-Pack
• Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions

Things you need to know

Selection process details

Your application will go through the following stages of assessment:

Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.

Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success.

Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.