Patient Co-Ordinator

Job description

Job summary

• PatientCo-Ordinator within our Medical Administration Team at Stennack Surgery StIves, Cornwall.
• Bethe First Voice of Care for our patients in a dream location where you cantake your lunch break at the beach

Main duties of the job

• Act as thefirst port of call for patients contacting us in person, online, and via thetelephone.
• Manage high volumetelephone and online enquiries in a calm, organised, and friendly manner.
• Provideclear, accurate information and support in a fast pacedbusy environment.
• Handleconfidential and sensitive information in line with GDPR
• Remain calm,empathetic, and solution focused during challenging or emotional conversations
• Perform administrativeIT duties, including appointment booking, updating patient records, processingprescription requests

About us

We are a large GP Surgery of approx. 12,000 patients workingfrom an inspiring Victorian grade 2 listed premises & spectacular seasidelocation. We have 5 GP Partners, 4 Salaried GPs and a large Nursing/HCA team.We are a pro-active, supportive & harmonious team

Who are committed to providing high quality patient care. We have an extended range of services on siteincluding: MIU, minor surgery, physiotherapy, counsellors,shared caresubstance misuse, and social prescribing.

Job description

Job responsibilities

Asa Patient Co-Ordinator,you will join our fantastic medical admin team and will be the first person ourpatients speak - whether they contact us face to face, online, or over thetelephone. We are looking for someone who really wants to make a difference,whilst remaining calm, organised and friendly. You will provide high-qualitysupport, ensure patients receive the right care at the right time, and play avital role in the smooth running of our surgery. We want to provide the bestservice possible for our patients and to do that we need energetic andenthusiastic people who really care about helping our local community.

Job description
Job responsibilities

Asa Patient Co-Ordinator,you will join our fantastic medical admin team and will be the first person ourpatients speak - whether they contact us face to face, online, or over thetelephone. We are looking for someone who really wants to make a difference,whilst remaining calm, organised and friendly. You will provide high-qualitysupport, ensure patients receive the right care at the right time, and play avital role in the smooth running of our surgery. We want to provide the bestservice possible for our patients and to do that we need energetic andenthusiastic people who really care about helping our local community.

Person Specification

Experience

Essential

• No Essential Experience

Desirable

• Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment

Qualifications

Essential

• No Essential qualifications

Desirable

• GCSE or equivalent

Person Specification
Experience

Essential

• No Essential Experience

Desirable

• Friendly, patient focused, and able to deliver excellent customer service. Can-do attitude, calm and collected under pressure and able to handle difficult conversations professionally. Highly organised & strong attention to detail. Highly confident using IT systems with the ability to learn new software and processes quickly. Fabulous Team Player, able to work in a busy NHS environment

Qualifications

Essential

• No Essential qualifications

Desirable

• GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stennack Surgery
Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU

United Kingdom

Employer's website