Patient Pathway Co-Ordinator Specialist Medicine

Job description

Job summary

Are you passionate about digital transformation and improving patient care? We're looking for a motivated and detail-oriented Patient Pathway Co-Ordinator to support and improve the pathways within Specialist Medicine

This is a 12-month fixed-term opportunity to play a key role in transforming how we manage outpatient demand, helping to streamline pathways and reduce waiting times for patients. You'll work closely with operational, administrative, and clinical teams to ensure we continue to take positive steps in making a difference to our patients.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No Sponsorship is available for this role

Main duties of the job

The management of PTL lists by specialty, liaising with consultants, nurses and administration team. Ensure effective maintenance of patient documentation and note holding systems.

Ensuring clinics schedules are up to date and sent across in timely manor

Deal with patient enquiries, either in person or by telephone forwarding queries to the appropriate person when necessary, taking into account Trust policy, with regards to equality and diversity, confidentiality etc.

Produce and maintain tracking spreadsheets and performance reports, escalating concerns where necessary.

Confident in the use of trust systems and MS software (Word, Excel, Powerpoint)

Plan daily duties and prioritse workload so this is completed in a timely manner and prioritised accordingly in keeping with KPI targets for the role. The postholder will work with some degree of autonomy and will be expected to problem solve for their patients within their remit.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Job description

Job responsibilities

Are you looking for an exciting Patient Pathway Co-Ordinator role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Job description
Job responsibilities

Are you looking for an exciting Patient Pathway Co-Ordinator role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person Specification

Qualifications

Essential

• NVQ 4 or equivalent experience
• A Level in English and Maths

Knowledge and Experience

Essential

• Significant previous administrative experience within a healthcare setting and experience in using hospital systems
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral to Treatment, 2 Week Wait
• Experience of working with IT office packages

Person Specification
Qualifications

Essential

• NVQ 4 or equivalent experience
• A Level in English and Maths

Knowledge and Experience

Essential

• Significant previous administrative experience within a healthcare setting and experience in using hospital systems
• Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral to Treatment, 2 Week Wait
• Experience of working with IT office packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust
Address

Broomfield

Court Road

Chelmsford

CM1 7ET

United Kingdom

Employer's website