Online Assistant

Job description

What you'll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select, and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders, and helping to load the vans for our Home Delivery Drivers
• Supporting the safe and efficient loading of delivery vans, ensuring orders are organised, accurate, and ready for dispatch
• Acting as a backup Home Delivery Driver when required, completing customer deliveries safely, efficiently, and to a high standard of service
• Carrying out vehicle checks and adhering to all driving, safety, and legal requirements when operating company vehicles
• Providing excellent customer service when delivering orders, acting as a friendly and professional ambassador for the store
• Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help
• Building great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store and online operation as required

What makes a great Sainsbury's Colleague:

• Holds a full, valid UK driving licence with a safe and responsible driving record
• Confident and comfortable driving a van in a variety of conditions and locations
• Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, both independently and as part of a team
• Excellent communication skills, with the ability to engage confidently and professionally with customers and colleagues
• Friendly and welcoming with a genuine enthusiasm for helping customers
• Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks
• Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things
• Comfortable learning to use new digital tools and technology to do your job brilliantly, including handheld devices and delivery systems
• Physically able to move shopping containers up to 15kg and support loading/unloading duties
• Has great attention to detail, helping keep the store and delivery operation safe, accurate, and efficient

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here .

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.