Navy Command - Through Life Services Lead

Job description

Job summary

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today's challenges and tomorrow's opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy's readiness to protect our nation and secure our future.

As the authority for digital capability across the Royal Navy, Navy Digital leads the transformation that underpins modern maritime operations and support. Delivering Data, technology, and information services, the directorate drives innovation, efficiency, and effective information exploitation across the Fleet.

You'll be based at HMNB Portsmouth, one of the oldest and busiest naval bases in the world. It is home to the Royal Navy's aircraft carriers (HMS Queen Elizabeth and HMS Prince of Wales) alongside destroyers, frigates, and specialist squadrons. As a vibrant hub of maritime power and innovation, Portsmouth sustains the Fleet and supports thousands of personnel.

This position is advertised at 37 hours per week.

Job description

Do you want to play a key role in ensuring the Royal Navy's digital products are delivered safely, operated effectively, and continuously improved throughout their lifecycle? As a Through Life Service Enablement Lead, you'll provide leadership across service transition, release, operational readiness and continual service improvement, helping ensure critical digital services remain reliable, secure and supportable. Working with delivery, support, security and customer teams, you'll help maximise the value and resilience of digital products that support Royal Navy operations worldwide.

You will work collaboratively across multidisciplinary teams to deliver outcomes and support wider organisational priorities. The expectation is to work in an agile way, flexing to support evolving priorities and projects. You may be required to undertake other duties from time to time as may reasonably be required.

We value flexible ways of working. This role requires regular onsite attendance (around 60% of the working week) to benefit from face-to-face collaboration, while offering flexibility of hours to support work life balance and business needs. During the initial period, you may be asked to attend more frequently to get familiar with the site, team, and responsibilities.
Lead the transition of digital products and services into live operation, ensuring they are fully supportable, compliant and ready for use.
Coordinate release planning, governance and deployment activities, managing dependencies, risks and stakeholder engagement.
Ensure service management processes, documentation and knowledge are maintained to support effective operation throughout the product lifecycle.
Work with delivery, support, security, supplier and customer teams to improve service performance, resilience and user satisfaction.
Identify and manage operational risks, supporting informed decision-making and continuous improvement activities.
Provide reporting, assurance and insight to governance forums, ensuring services continue to meet business and operational needs.

Person specification

Essential Criteria

Experience applying Service Management principles and practices to support the successful transition, operation and continual improvement of digital services.
Ability to identify, assess and manage risks, dependencies and issues, using evidence to support decision-making and maintain service quality.
Experience building effective relationships and working collaboratively with a range of stakeholders to deliver outcomes and improve services.
Ability to coordinate competing priorities, adapt to changing requirements and maintain delivery within a complex environment.
Experience using reporting, analysis and performance information to drive service improvements and provide assurance to senior stakeholders.

Desirable Criteria
Strategic thinking (Government Digital and Data Profession capability framework - Level: Practitioner)
Asset and configuration management (Government Digital and Data Profession capability framework - Level: Practitioner)
Technical understanding (Government Digital and Data Profession capability framework - Level: Working)
ITIL V4Foundation Certified

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Analyst - IT Operations - Assessment. Individuals will be assessed against the DDaT framework for an IT Service Manager: IT service manager - Government Digital and Data Profession Capability Framework.

Benefits

Alongside your salary of 46,040, Ministry of Defence contributes 13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years service
• Market-leading employer pension contribution of 28.97%
• Personal & professional development
• Alternative working patterns for many roles
• Access to a confidential, professional support service
• Discount schemes
• Bicycle / season-ticket loans
• Enhanced maternity, paternity, and adoption leave
• Special paid leave to volunteer (up to 6 days a year)

HMNB Portsmouth combines strong community spirit with convenient facilities. Enjoy on-site parking, a shuttle service between HMS Excellent and the Naval Base, and the chance to join the HMS Excellent Wardroom. Stay active with a free fitness suite and unwind at the on-site bistro or hairdresser. Nursery provision and access to places of worship ensure a supportive and inclusive environment.

In Navy Command we believe that everyone has the potential to make a difference and youll be supported through your learning journey and your career. This can include working towards membership of a professional body and/or undertaking an apprenticeship as part of your role.

Youll have access to a variety of qualifications pathways ranging from GCSE/A-Level equivalent all the way up to masters degree, depending on your role, your previous skills and your experience. Some qualifications even include on-the-job training which means minimal disruption to your working day but maximum impact.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowancesthat the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .

The Ministry ofDefence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-FreeWorking Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customersatisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.

At Sift,you will be assessed against the following;

CV which should include job history, qualification details and previous skills and experience. This will measure your technical ability to perform against the jobs requirements.

A personal statement. This should be a maximum of 500 words that sets out your motivation for applying and shows how your skills and experience meet the essential requirements for the role.

Behaviours:

• Managing a Quality Service
• Making Effective Decisions

In the event of a high volume of applications, only the priority element will be assessed at sift. The priority element for this campaign is Managing a Quality Service.

At interview, yours skills and experience will be assessed via the following formats:

Behaviours:

• Changing and Improving
• Managing a Quality Service

Technical Skill:

• Business Analyst - IT Operations - Assessment

IT service manager - Government Digital and Data Profession Capability Framework .

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selectioncriteria.

As a result of the changes to the UK immigration rules which cameintoeffect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-basedsystem, where a role has been deemed to be business critical. This role does not meet thatcategory,and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last fiveyears.This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carriedout.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Raychel Conway
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Please ensure you read the attached candidate information document prior to completing your application.If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].

Attachments 20260413 - Navy Command Candidate Application Guide-O Opens in new window (pdf, 1595kB) Navy Candidate Attraction Pack Opens in new window (pdf, 7954kB) Defence Civil Service Offer (1) Opens in new window (pdf, 1563kB) Document in 26-06 Defence Internal Brief notice for inclusion of all adverts and issued alongside Posting Notices_O Opens in new window (docx, 25kB)