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Job description

Functional Area:
UW - Underwriting

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed,
composure, compassion and knowledge to solve problems and the work you do every day is the
heart of AIG's business.

Accountabilities for the role:
  • Act as the Multinational "Account Administrator/Project Manager " for all lines of coverage for assigned multinational clients
  • Support the assigned Multinational Client Executive in all pre & post bind activities (including meetings) across relevant stakeholders* in alignment with AIG Multinational's E2E Process (renewal and new business - in accordance with related Multinational CE Checklist) using agreed multinational knowledge, workflow, network communication & program administration tools *(Stakeholders - including but not limited to: Clients, Brokers, Underwriters, Distribution, Multinational colleagues, Network Partners, Shared Services )
  • Proactively manage all stakeholders to monitor the scope of service agreement on all allocated accounts and deliver related service solutions that meet or exceed agreed client service expectations/ SLA's
  • Support the articulation of AIG's value proposition to clients and brokers so that all parties understand and commit to roles, responsibilities and expected timeline
  • Engage the Regional Multinational Claims Executive prior to program inception to ensure timely development of Multinational Claims Bulletins/Protocols
  • Build strong relationships with Product line Distribution personnel and underwriters to promote AIG Multinational
  • Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business


Experience & Qualifications Required:

Soft Skills/ Experience
  • Ability to handle multiple priorities, organize work and meet tight deadlines/ SLAs
  • Ability to clearly articulate ideas and influence outcomes.
  • Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.
  • Client focused with the ability to deal with senior client personnel / risk managers as well as senior colleagues, including Executive Management
  • Must demonstrate a satisfactory level of proficiency in and potential to develop the following skills:
  • Analytical
  • Customer service
  • Communication and PC skills
  • Broker relationship management


Technical Skills/ Experience
  • Experience / knowledge in multiple lines of business - Commercial & Consumer
  • Experience communicating directly with external parties, including large and/or multinational corporations
  • 3 years + of insurance experience, preferably client servicing (brokering or company background)
  • Knowledge of non-conventional Insurance programs
  • IT packages: MS Outlook, Excel and Word.
  • Professional Insurance qualifications such as ACII, CPCU, ARM are desirable (Company support available)


It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Industry
Insurance
Job Sector
Customer Service
Job Position
Customer Service Advisor
City/Town
London
Address
London, UK Show on map
Post date
Closing date

How would you fit?

Learn more about AIG

Be unique. Be authentic. However you prefer to say it, we really mean it. Our culture embraces people’s diverse perspectives and creates a positive environment where everyone belongs. We’re determined to build a better, more connected world for everyone.

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