IT Service Engineer

Job description

About ISG
ISG is a dynamic global construction services company.
We have had a hand in some of the world's most impactful and recognisable places, but our legacy is about far more than buildings. Across Europe, the Middle East and Asia, we deliver places where people and businesses make memories, forge new experiences, and reach their goals.
In short, we deliver the places that enable people and businesses to thrive.

Key accountabilities:

• Aldgate will be the base but travel within London, regional offices & project sites is a mandatory requirement.

• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware and software, networked peripheral devices as well as networking software products In line with Group IT best practice.

• Assist in IT network commissions / decommissions on project sites.

• Assist / manage moves and changes within ISG offices and project sites.

• Embrace a culture of continued improvement and quality.

• Ensure that any technical and procedural changes provided by Group IT are followed, working to best practice methodology.

• Escalate any major incidents immediately using the major incident process flow.

• To preserve the security of company systems and data

• Make technical / process recommendations to line management to enhance service delivery.

• Participate in weekly change advisory board meeting and reviews when required.

• Perform other related duties and responsibilities as assigned by line management.

• Participate in third party meetings and service reviews when required.

Always present a positive image of Group IT and ISG.

Skills and Experience:

• Planning and organisational skills

• Good written and oral communication skills

• Pro-active working

• Self-motivated and effective time management skills including willingness to learn new skills and take the lead when required.

• Ability to think creatively and to problem solve.

• Strong customer focus and build a culture of excellent customer service.

• Team player

• Experience of 1st, 2nd line technical support essential.

• Experience in a customer service IT Support environment

• Experience in Laptop & mobile device builds, maintenance & management

• Demonstrated understanding of IT networking

• Experience in Asset Management

• Service Now Understanding.

• General understanding of IT Networking.

• Audio Visual (AV) knowledge and skills.

• Experience with Office 365 Administration

• Experience with Windows 10/11 support

• Full Clean driving licence

Qualifications:

• IT related qualifications desired but not essential.
• ITIL 4 Foundation desired but not essential.
• CompTIA desired but not essential.

What's in it for you?

• Ongoing career development and accredited learning
  
• Annual recognition and values awards
  
• Global employee assistance program
  
• Pension scheme
  
• Life assurance
  
• Private healthcare including private GP service and mental health pathways
  
• As part of our wellbeing offering, ISG offers a monthly wellbeing allowance
  
• Cycle to work scheme
  
• Electric vehicle salary sacrifice scheme
  
• Industry-leading family friendly policies (39 weeks maternity leave and 8 weeks paternity at full pay)
  
• Volunteer day
  
• Discounts such as cinema to ensure you're still loving ISG even when you leave the office
  
• Most Friday's are a 4 pm finish providing work is completed for the week
  
• Your work-life balance really matters to us, so in addition to your holiday allowance we have a You Day to allow you to take an extra day off to celebrate a special event, spend time with your family or just do something that will make your life easier or more enjoyable
  
• Thriving networks including I-NOW (Women's Network), Race and Faith, LGBTQIA+, Armed Forced Covenant and the menopause working group, everyone's invited
  

If you'd like to speak to the Talent Acquisition team, please contact [email protected] below for more details.