International Sales Support

Job description

Who we are and what we do

Hodder Education is the home of accessible, future-proofed educational resources where we put students, teachers and parents at the heart of everything we do. Our goal is to help every teacher and learner across the globe to succeed by creating and delivering high-quality content and support.

Hodder Education is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.

What you'll be doing

Reporting to the International Sales Operations Manager, you will be joining a growing and dynamic team of International sales professionals. You will be responsible primarily for providing customer support to teachers, booksellers and agents around the world as well as assisting the international sales team. Key responsibilities include:

• Building and developing strong customer relationships as the first point of contact for a high proportion of incoming customer emails.
• Ensuring that customer enquiries and orders are dealt with promptly and professionally to maintain the highest standard for the Hodder Education brand and reputation.
• Liaising with sales, editorial, production, marketing and distribution to ensure a clear flow of information to international customers.
• Advising schools, booksellers and agents about our product range.
• Providing quotations and order updates to our international customers.
• Supporting the international sales team.
• Maintaining a great working relationship with the customer service team at our distribution centre.

Attendance at the London and Frankfurt Book fairs will be required.

Who we are looking for

We're looking for someone with excellent written and verbal communication, who can offer excellent customer support. The ideal candidate will be self-motivated, highly organised and able to work well independently as well as part of a team. Ability to manage a busy workload and prioritisation is required, as is confidence in learning and using various IT systems.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

This role can be based at our London or Sheffield office, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org