Customer Service Representative

Job description

Customer Service Representative
Salary: £22,542 per annum
Location: Hybrid (Darlington office & home based)
Hours: Full time, 37.5 hours per week, Monday - Friday, shift patterns between 8.30am - 6pm
Start Date: 17th June & 24th June 2024

Capita Pensions Solutions are looking for Customer Service Representatives to join our pensions team on a permanent basis. You will work Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there's no evenings or weekends, for a salary of £22,542! If you're the type of person who loves to help and support people, have call centre and/or customer service experience - this could be the ideal role for you!

Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension, you will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it's never a boring day here.

Please note that our offices are based in Darlington and full training (6 - 8 weeks) will take place in Darlington. Following on from your training, the role will be home based with occasional visits to the Darlington office.

Job title:
Customer Service Representative

Job Description:

What you'll be doing:

• Taking inbound calls from a wide range of members and their beneficiaries
• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels
• Working in your team, you'll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment
• Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What's in it for you?

• A competitive salary - £22,542 per an
• 23 days' holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company matched pension
• Life assurance
• 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retails, socialising, health and wellbeing, travel and technology
• And much more..

Who are we looking for?

• You display empathy and know how to build and maintain a strong rapport with members.
• Your expertise and passion for customer experience will mean that you will do whatever it takes to resolve each enquiry quickly and efficiently.
• You have first class communication skills, great attention to detail and an ability to prioritise and use your initiative.
• You'll enjoy learning and have an interest in providing first class customer service.

Who are we?

Capita Pension Solutions is one of the UK's leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients' pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What's next?

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Proof of right to work checks

Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you'll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:
Darlington
,
United Kingdom

Time Type:

Contract Type:
Permanent