Antenatal Pathway Co-Ordinator

Job description

Job summary

We are looking for a friendly individual to join our team or Pathway Coordinators at Peterborough City Hospital within the Maternity Unit. If you are confident, helpful and kind we would like to hear from you.

Main duties of the job

o Ensure workload is completed in line with KPI's

o Monitor and ensure cancellations for new appointments are fully utilised daily.

o Work closely with the Screening Failsafe Officer to ensure that all women booking for maternity care are offered Screening within the correct time frame.

o Receive and respond appropriately to calls, escalating issues effectively and in a timely manner.

• Project a professional and helpful manner, ensuring that confidentiality is maintained at all times.
• To participate as a team member, liaising with the public and hospital staff in all clinical areas daily.
• To process electronic referrals to maternity care, ensuring that referrals are booked in a timely manner in line with National, Local and Trust targets.
• To act as the first point of contact for service users utilising the Maternity Assessment Unit

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.

Job description

Job responsibilities

Please see further information on the role attached or call for an informal conversation.

Provide excellent communication skills with service users, their families and colleague's. Convey routine information to service users, escalating to a registered midwife as required.

Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.

Booking patients into specific clinics according to specialty.

Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.

Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.

Communicate effectively within the multidisciplinary team.

Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.

Job description
Job responsibilities

Please see further information on the role attached or call for an informal conversation.

Provide excellent communication skills with service users, their families and colleague's. Convey routine information to service users, escalating to a registered midwife as required.

Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.

Booking patients into specific clinics according to specialty.

Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.

Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.

Communicate effectively within the multidisciplinary team.

Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.

Person Specification

Education and Qualifications

Essential

• GCSE Maths and English (C) or equivalent
• Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Experience

Essential

• Experience of working with staff at all levels
• Previous experience of working in a customer facing role
• Understanding the importance of maintaining confidentiality
• Experience of undertaking admin tasks

Skills and Knowledge

Essential

• Excellent communication skills; both written and verbal
• Excellent organisational skills
• Able to prioritise own workload effectively and efficiently
• High level of accuracy and attention to detail
• The ability to deal with work / communications of a highly sensitive and confidential nature
• Ability to multi-task

Personal Qualities

Essential

• Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
• Able to demonstrate behaviours consistent with the Trusts Values and Behaviours
• Be prepared to work across sites as and when required
• Professional appearance and behaviour
• A positive attitude towards change
• Ability to work under pressure and meet deadlines
• Good previous attendance record
• Be able to work flexibly

Person Specification
Education and Qualifications

Essential

• GCSE Maths and English (C) or equivalent
• Good working knowledge of Microsoft Word, Excel, Outlook and PowerPoint

Experience

Essential

• Experience of working with staff at all levels
• Previous experience of working in a customer facing role
• Understanding the importance of maintaining confidentiality
• Experience of undertaking admin tasks

Skills and Knowledge

Essential

• Excellent communication skills; both written and verbal
• Excellent organisational skills
• Able to prioritise own workload effectively and efficiently
• High level of accuracy and attention to detail
• The ability to deal with work / communications of a highly sensitive and confidential nature
• Ability to multi-task

Personal Qualities

Essential

• Awareness and respect for colleagues, patients and relatives cultural, religious and emotional needs and beliefs
• Able to demonstrate behaviours consistent with the Trusts Values and Behaviours
• Be prepared to work across sites as and when required
• Professional appearance and behaviour
• A positive attitude towards change
• Ability to work under pressure and meet deadlines
• Good previous attendance record
• Be able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Anglia NHS Foundation Trust
Address

Peterborough City Hospital

Edith Cavell Campus,

Bretton Gate, Peterborough

PE3 9GZ

United Kingdom

Employer's website