Workplace: Office Operations - Location Specialist

Job description

Role Title Workplace: Office Operations - Location Specialist

Location: London

Salary - up to £46,000 depending on experience.

N.B. This role will be required to be on site in the London office 5 days a week.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO

As a team:

Working as part of the UK Office Operations team, the role holder will support the Location Associate Manager in the coordination and monitoring of the operations delivered on a portfolio of sites for which they are responsible. The role holder will look to continually monitor, improve, and evolve the operating model to meet the needs of the customers. Working with a large degree of autonomy the role has a focus on operational consistency, service levels, budget management and customer satisfaction levels.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

• How to provide solutions to a variety of challenges facing the team in a fast-paced, high-volume environment

• Gain experience in supporting the operations, including monitoring of a range of services including cleaning, security, catering, mechanical and electrical and Mailroom.
  
• How to work effectively with numerous internal and external stakeholders on a variety of issues and initiatives
  

As a Location Specialist you will be responsible for:

• Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
  
• Work with customer representatives to capture requirements to develop knowledge of the client requirements and desired service levels
  
• Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
  
• Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services
  
• Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
  
• Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
  
• Provide effective management of direct report through regular one to one review communicating effectively to ensure optimum performance and morale
  

• Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution
  

• Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
  
• Management of budget setting and monitoring for service lines and associated invoicing.
  

Qualifications

We are looking for experience in the following skills:

• A strong customer focus and polished customer management skills (with experience of working with customers and stakeholders in high pressure environments)
  
• Experience of working with suppliers (internal and external)
  
• Strong level of business acumen
  
• Strong communication skills
  
• The ability to work autonomously on own initiative either independently or as part of a team
  
• A quick thinker with a 'can do' attitude and an aptitude for creativity or the ability to adapt as required
  
• Confident, determined, and assured demeanour, especially in high pressure or critical situations
  
• Documentation and written skills of a very high standard
  
• Strong organisation skills and attention to detail
  

Set yourself apart:

• Ability to work effectively and creatively under pressure
  
• Mastery of collaborative working with colleagues and stakeholders to ensure customer experience exceeds expectation
  
• Proven history of working in a fast-paced operational environment
  

What's in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 5/05/2024

Accenture reserves the right to close the role prior to this date should a suitable applicant be found

Equal Employment Opportunity Statement