Workplace Delivery Officer

Job description

Job summary

To make sure we are equipped to deliver for energy consumers, at Ofgem, we depend on workplaces where our people can perform at their best. Were looking for a Workplace Delivery Officer to join us and help create a welcoming, safe and reliable environment that keeps our London office running smoothly.

Ofgem is Great Britains independent energy regulator. Were at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

Were offering a permanent role with the chance to become a visible and valued part of the working day for colleagues across our London office. Youll join our Estates Function, helping create an engaging workplace where people have the environment and support they need to work effectively. Based on site five days a week, youll play an important part in maintaining a consistently positive workplace experience.

This is a varied role where youll build relationships across Ofgem and work closely with external service providers, becoming a trusted point of contact for the people who use and support our workplace. Youll have the scope to take ownership, solve problems and make a tangible difference to colleagues every day, while contributing to the wider success of our Estates and Workplace team.

Were looking for someone with strong customer service and organisational skills, an approachable manner and the ability to confidently manage a varied and changing workload. Youll combine clear communication and good IT capabilities with excellent attention to detail, initiative and a practical approach to resolving workplace issues. Additionally, you will need to be First Aid and Incident Control Manager trained.

In return, youll have the chance to build broad workplace and facilities experience while contributing to an environment that enables colleagues across Ofgem to do their best work. Youll join an inclusive culture that celebrates different voices and experiences, with the opportunity to develop your capabilities further, including through relevant training.

We have a critical purpose to protect energy consumers while helping deliver a clean, more affordable and secure Net Zero energy system at the lowest cost to consumers. Join us and help create the welcoming, reliable workplace our people need to focus on that mission, making a visible difference to their working day and the wider organisation.

Read on and find out more.

Job description

Key responsibilities:

Workplace Delivery

• Conducting regular walkthroughs of the workplace to ensure issues are identified and dealt with appropriately.
• Delivering a reliable workplace with services that minimise disruption and support colleagues to work effectively.

Stakeholder & Supplier Co-Ordination

• Provide colleagues and visitors with a front of house service to support them while they are in the workplace, maintaining a daily on-site presence to support queries, issues and requests as they arise.
• Building relationships with stakeholders across the organisation and delivering against agreed expectations.

Operational Support & Administration

• Conduct routine operational tasks including post handling, stationery and hospitality stock management, personal storage allocation and maintenance of office registers and logs.
• Producing and issuing colleagues with building and Civil Service passes as required.
• Understanding the purchase to pay system, raising Purchase Orders and processing invoices as required.
• Provide support in the delivery of the wider Estates and Workplace Delivery function in areas such as health & safety and sustainability as required.

Information, Communications & Team Support

• Maintaining accurate estates records and data, drafting clear communications for colleagues, and providing flexible support to the wider team as required.

Person specification

Essential Criteria:

• Ability to work under own initiative to organise and prioritise a changing workload.
• Experience of delivering a quality customer service in an approachable manner.
• Excellent written and verbal communication skills.
• IT proficient including Microsoft Word and Excel.
• First Aid and Incident Control Manager trained (or willing to undertake training within 3 months of appointment to role).

Desirable Criteria:

• Facilities Management and contract management experience.
• Health and safety experience.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Managing a Quality Service
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical question relating to the role.

Benefits

Alongside your salary of 29,313, OFGEM contributes 8,491 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button,you will then be asked to provide a 1250 word personal statement evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Sabrina Wilson
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

Attachments Workplace Delivery Officer -Role Profile Opens in new window (pdf, 106kB) Workplace Delivery Officer Candidate Pack Opens in new window (pdf, 688kB) Terms and Conditions Opens in new window (pdf, 335kB)