Water Connections Customer Advisor

Job description

£20,184 per annum

37 hours/ per week

Make every drop of your potential count. Join our team. Based in Lincoln as a Water Connections Customer Advisor, to support the Developer Services Connections Manager in providing a comprehensive and seamless service to our customers.

In this varied role, you will provide a comprehensive and seamless service to our customers who require a connection to Anglian Water's existing water infrastructure. You will be the first point of contact and responsible for ensuring that all customer communications are positive and constructive, ensuring customer satisfaction and that decisions are made with commercial focus. You will handle customer calls and investigate and process email and postal enquiries based on customer or departmental demand.

You will also be responsible for maintaining our management systems and running daily reports to identify completed inspections so jobs can be progressed to the contractors for connection completion for our customers.

As a valued employee, you'll be entitled to:

• Personal private health care

• 23 days annual leave - rising with length of service

• Flexible working

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

• Bonus scheme

• Flexible benefits to support your wellbeing and lifestyle.

What does it take to be a Customer Advisor?

• Ideally experience of using various IT systems

• Experience in a customer focused and administrative role, with excellent attention to detail and the ability to prioritise varying workloads

• Experience of providing excellent customer service and have an empathetic nature which comes naturally to you

• To be a confident communicator at all levels

• Having a commercial interest and understanding of our business will assist you in this role

Why Anglian Water?

Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers.

Closing date: 21st October 2020
Interview dates: Week commencing 2nd November 2020