Water Connections Customer Advisor

Job description

Salary - circa £20,588 dependent on skills & experience
Permanent
Full time, annualised hours

Make every drop of your potential count!

We are recruiting for 2 Water Connections Customer Advisors based in Lincoln, to support the Developer Services Connections Manager in providing a comprehensive and seamless service to our customers.

In this varied role, you'll provide a comprehensive and seamless service to our customers who require a connection to Anglian Water's existing water infrastructure. You'll be the first point of contact and responsible for ensuring that all customer communications are positive and constructive, ensuring customer satisfaction and that decisions are made with commercial focus.

You'll handle customer calls, investigating and processing email and postal enquiries based on customer or departmental demand. You'll also be responsible for maintaining our management systems and running daily reports to identify completed inspections so jobs can be progressed to the contractors for connection completion for our customers.

As a valued employee, you'll be entitled to:

• Full private healthcare with no excess
• 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
• A flexible working culture
• Competitive pension scheme - we double-match your contributions up to 6%
• Life Assurance at eight times your salary

• Personal Accident cover - up to 5x your salary
• Bonus Scheme
• Lots of great discounts
• Flexible benefits to support your wellbeing and lifestyle
• Paid time off when you're physically and mentally unwell

• An excellent Family Leave package - to help you support your family

What does it take to be a Water Connections Customer Advisor?

• Ideally experience of using various IT systems
• Experience in a customer focused and administrative role, with excellent attention to detail and the ability to prioritise varying workloads

• Experience of providing excellent customer service and have an empathetic nature which comes naturally to you
• To be a confident communicator at all levels
• Having a commercial interest and understanding of our business will assist you in this role

Why Anglian Water?

Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers.

Closing date: 21st January 2022

Interview dates: 31st January 2022

#loveeverydrop