Ward Clerk - Ward 19

Job description

Job summary

An exciting opportunity has arisen for a Ward Clerk post on Ward 19 that will provide administrative support to ensure the smooth running of the ward.

This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment.

A successful candidate will be privy to sensitive patient information and will be expected to maintain confidentially at all times.

Main duties of the job

• To check demographic details are correct on admission and discharge.
• To arrange transport for patients attending other hospitals/departments.
• To answer the telephone, taking messages or transferring calls as appropriate.
• To co-ordinate outpatient appointments with clinic clerk prior to discharge.
• To prepare any discharged patients paperwork for scanning
• To provide support to nursing staff for general patient requests
• Liaise with Informatics regarding electronic equipment
• Complete welcome calls
• Completed feedback calls
• Support in discharges
• Communication with Transfer of care Hub and patient flow
• Support in completing family and friend feedbacks
• Support ward manager with administration tasks.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.

Job description
Job responsibilities

Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
• Educated to GCSE or equivalent

Desirable

• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system
• ECDL

Knowledge & Skills

Essential

• Basic working knowledge of IT
• Good keyboard and computer skills
• Good verbal and written communication skills
• Good time management and organisational skills
• Awareness of health and safety standards including COSHH guidelines

Desirable

• Knowledge of NHS admin processes
• Awareness of information governance
• Ability to prioritise, work to deadlines and use own initiative
• Excellent customer service skills
• Knowledge and confidentiality and Caldicott Guidelines

Personal Attributes

Desirable

• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Person Specification
Qualifications, Specific Experience & Training

Essential

• NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
• Educated to GCSE or equivalent

Desirable

• Previous experience in an NHS acute hospital
• Previous experience of the Cerner Millennium information system
• ECDL

Knowledge & Skills

Essential

• Basic working knowledge of IT
• Good keyboard and computer skills
• Good verbal and written communication skills
• Good time management and organisational skills
• Awareness of health and safety standards including COSHH guidelines

Desirable

• Knowledge of NHS admin processes
• Awareness of information governance
• Ability to prioritise, work to deadlines and use own initiative
• Excellent customer service skills
• Knowledge and confidentiality and Caldicott Guidelines

Personal Attributes

Desirable

• Ability to work under pressure
• Ability to handle conflict and aggression
• Ability to work as part of a multidisciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust
Address

Arrowe Park Hospital

Arrowe Park Road

Upton

CH49 5PE

United Kingdom

Employer's website