Ward Clerk, Ward 16

Job description

Job summary

We are currently recruiting a Ward Clerk position to joinour friendly team on Ward 16 (ring fenced elective Orthopaedic Ward.).

The position is for 15 hours per week, work time is 3pm to6pm , Monday to Friday.to provide clerical and administrative support on theward, alongside the clinical staff.

Main duties of the job

Toprovide clerical support. To ensure the availability of accurate patientrecords and documentation as per Trust policies and procedures. To deal withpatients, relatives and other members of the public politely and efficientlyand ensure confidentiality and security of patient information as per Trustpolicy.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job description

Job responsibilities

To provide a reception service, dealing with initialenquiries, gathering basic information and taking initial action within definedprotocols to assist in resolving any queries.

To keep staff informed of admissions and discharges, andto deal with queries from other members of staff and members of the public, inperson or on the telephone.

To receive general telephone calls, recording messagesand dealing with initial enquiries, referring the call to the relevant memberof staff, as appropriate. To assist inadmitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. inpatients notes in an ordered manner, to facilitate the efficient retrieval ofsuch documentation on request.

To update and maintain filing systems in theward/department to enable timely and accurate information retrieval.

To arrange transport between departments and todestinations outside the hospital, as required.

To assist with housekeeping duties withinward/department.

To maintain effective communication with ward clerk /clerical team assistant colleagues within the department.

To provide relief cover within the Directorateundertaking any duties within the scope of the ward clerk / clerical teamassistant role.

Arrangefollow up appointments for patients prior to discharge.

Ensurethat patient case notes are available, creating temporary notes whilst originalnotes are located. Maintain case notes in a tidy manner, filing results andother patient documents in accordance with Trust policy, including admissionand discharge of patients. Ensure that all case notes movements are tracked onPAS.

Facilitatethe prompt collection of data by liaison with the clinical coding department.

Orderingand tracking of case notes.

Providegeneral clerical support such as photocopying, typing, opening and sendingpost, stock and equipment ordering and monitoring, stationary orders, personneladministration, arranging repairs.

General Duties:

To ensure the confidentiality of all patient informationand Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy,the postholder must take reasonable care of their own health and safety andthat of others who may be affected by their acts or omissions at work.

The postholder must co-operate with staff in complyingwith any statutory requirements and participate in the workplace monitoringprocesses in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents andcomplaints.

To create and maintain positive working relationshipswith colleagues and other staff within the workplace.

To act always in a manner which will promote a goodimage of the ward/department.

To respond appropriately to clinical emergencies asdirected by the ward manager in charge.

To contribute / to participate in any initiatives toimprove the quality of service to patients.

Job description
Job responsibilities

To provide a reception service, dealing with initialenquiries, gathering basic information and taking initial action within definedprotocols to assist in resolving any queries.

To keep staff informed of admissions and discharges, andto deal with queries from other members of staff and members of the public, inperson or on the telephone.

To receive general telephone calls, recording messagesand dealing with initial enquiries, referring the call to the relevant memberof staff, as appropriate. To assist inadmitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. inpatients notes in an ordered manner, to facilitate the efficient retrieval ofsuch documentation on request.

To update and maintain filing systems in theward/department to enable timely and accurate information retrieval.

To arrange transport between departments and todestinations outside the hospital, as required.

To assist with housekeeping duties withinward/department.

To maintain effective communication with ward clerk /clerical team assistant colleagues within the department.

To provide relief cover within the Directorateundertaking any duties within the scope of the ward clerk / clerical teamassistant role.

Arrangefollow up appointments for patients prior to discharge.

Ensurethat patient case notes are available, creating temporary notes whilst originalnotes are located. Maintain case notes in a tidy manner, filing results andother patient documents in accordance with Trust policy, including admissionand discharge of patients. Ensure that all case notes movements are tracked onPAS.

Facilitatethe prompt collection of data by liaison with the clinical coding department.

Orderingand tracking of case notes.

Providegeneral clerical support such as photocopying, typing, opening and sendingpost, stock and equipment ordering and monitoring, stationary orders, personneladministration, arranging repairs.

General Duties:

To ensure the confidentiality of all patient informationand Trust business.

To comply with all Trust Policies and Procedures.

In accordance with the Trust's Health and Safety Policy,the postholder must take reasonable care of their own health and safety andthat of others who may be affected by their acts or omissions at work.

The postholder must co-operate with staff in complyingwith any statutory requirements and participate in the workplace monitoringprocesses in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents andcomplaints.

To create and maintain positive working relationshipswith colleagues and other staff within the workplace.

To act always in a manner which will promote a goodimage of the ward/department.

To respond appropriately to clinical emergencies asdirected by the ward manager in charge.

To contribute / to participate in any initiatives toimprove the quality of service to patients.

Person Specification

Experience

Essential

• Previous clerical/reception experience preferably in hospital environment

Desirable

• Previous ward clerk/clerical team assistant experience.
• Previous clerical / reception experience in hospital environment

Other Job Requirements

Essential

• Understanding of importance of confidentiality.
• Conscious of appropriate image and self-presentation to suit ward/department.
• Willing to undertake training/ self-development.
• Able to undertake any of the manual handling requirements of the role.

Desirable

• Awareness of Health and Safety

Knowledge and Skills

Essential

• Basic inputting / keyboard skills. Good verbal communication skills.
• Good telephone manner.
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting.
• Basic numeracy.

Desirable

• Familiarity with computerised patient information systems

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of ward/ department team
• Understanding of Ward Clerk role in relation to delivering high quality patient care

Person Specification
Experience

Essential

• Previous clerical/reception experience preferably in hospital environment

Desirable

• Previous ward clerk/clerical team assistant experience.
• Previous clerical / reception experience in hospital environment

Other Job Requirements

Essential

• Understanding of importance of confidentiality.
• Conscious of appropriate image and self-presentation to suit ward/department.
• Willing to undertake training/ self-development.
• Able to undertake any of the manual handling requirements of the role.

Desirable

• Awareness of Health and Safety

Knowledge and Skills

Essential

• Basic inputting / keyboard skills. Good verbal communication skills.
• Good telephone manner.
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting.
• Basic numeracy.

Desirable

• Familiarity with computerised patient information systems

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of ward/ department team
• Understanding of Ward Clerk role in relation to delivering high quality patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust
Address

The Alexandra Hospital

Woodrow Drive

REDDITCH

Worcestershire

B98 7UB

United Kingdom

Employer's website