Ward Clerk

Job description

Job summary

St Mary's Hospital London is part of Imperial NHS trust and is situated centrally next to Paddington station, which has excellent transport links to London and its surrounding areas.

Almroth Wright is a gastrointestinal ward - 15 side rooms.The Gastroenterology Ward is a specialized clinical area dedicated to the diagnosis, treatment, and management of patients with acute and chronic gastrointestinal conditions.

The ward provides comprehensive care for individuals with disorders affecting the digestive system, including inflammatory bowel disease, gastrointestinal bleeding, and complex nutritional conditions.Care is delivered by a multidisciplinary team of healthcare professionals who work collaboratively to provide high-quality, evidence-based, and patient-centered care, ensuring optimal clinical outcomes, patient safety, and support throughout the patient's treatment journey.

As a Ward Clerk, you have a vital role in supporting the whole unit, as you are the first point of contact to welcome visitors to the ward and are responsible for answering queries and checking patients and visitors on/off the ward.

There are learning opportunities for the within the trust to equip you with the correct knowledge, skills and attitude to ensure you are competent and develop in your role.

Main duties of the job

• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.
• To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.
• To operate appropriate IT link systems to other health agencies and IT packages relevant to the clinical area.
• To handle medical records ensuring these are up to date with filing and reports,following Trust and unit procedures.
• To maintain an up to date ward bed state, and liaise with duty manager asappropriate.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
• Participate in annual appraisals and performance reviews. Identify personal development needs.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Job description
Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

• Good educational standard of at least GCSE in English or Maths, or equivalent

Desirable

• Medical terminology

Experience

Essential

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience

Desirable

• Previous experience of working in hospital or NHS setting.
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills/Knowledge/ Abilities

Essential

• Basic computer literacy
• Good interpersonal skills including professional telephone etiquette
• Ability to use initiative
• Good organisational skills
• Clerical skills

Desirable

• Microsoft Windows
• Microsoft Excel
• Microsoft Outlook
• ICHIS experience

Person Specification
Education/ Qualifications

Essential

• Good educational standard of at least GCSE in English or Maths, or equivalent

Desirable

• Medical terminology

Experience

Essential

• Demonstrable customer service experience
• Ability to prioritise work to meet tight deadlines
• Previous clerical experience

Desirable

• Previous experience of working in hospital or NHS setting.
• Experience with information databases
• Experience dealing with people in a healthcare or other stressful environments

Skills/Knowledge/ Abilities

Essential

• Basic computer literacy
• Good interpersonal skills including professional telephone etiquette
• Ability to use initiative
• Good organisational skills
• Clerical skills

Desirable

• Microsoft Windows
• Microsoft Excel
• Microsoft Outlook
• ICHIS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Imperial College Healthcare NHS Trust
Address

St Mary's Hospital

London

W2 1NY

United Kingdom

Employer's website