Ward Clerk

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

St Mary's Hospital London is part of Imperial NHS trust and is situated centrally next to Paddington station, which has excellent transport links to London and its surrounding areas.

Almroth Wright is a gastrointestinal ward - 15 side rooms.
The Gastroenterology Ward is a specialized clinical area dedicated to the diagnosis, treatment, and management of patients with acute and chronic gastrointestinal conditions.

The ward provides comprehensive care for individuals with disorders affecting the digestive system, including inflammatory bowel disease, gastrointestinal bleeding, and complex nutritional conditions.
Care is delivered by a multidisciplinary team of healthcare professionals who work collaboratively to provide high-quality, evidence-based, and patient-centered care, ensuring optimal clinical outcomes, patient safety, and support throughout the patient's treatment journey.

As a Ward Clerk, you have a vital role in supporting the whole unit, as you are the first point of contact to welcome visitors to the ward and are responsible for answering queries and checking patients and visitors on/off the ward.

There are learning opportunities for the within the trust to equip you with the correct knowledge, skills and attitude to ensure you are competent and develop in your role.

Main duties of the job

• Promote a customer focused approach to receive patients and visitors to the ward, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
• Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workloads are prioritised and completed within agreed and acceptable timescales, ensuring the ward manager is informed as relevant of any changes in working pattern.
• To train and develop new ward clerks and support staff who cover for annual leave, sharing good practice where possible.
• To operate appropriate IT link systems to other health agencies and IT packages relevant to the clinical area.
• To handle medical records ensuring these are up to date with filing and reports, following Trust and unit procedures.
• To maintain an up to date ward bed state, and liaise with duty manager as
  appropriate.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
• Participate in annual appraisals and performance reviews. Identify personal development needs.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environme