Ward Clerk - Day Surgery Unit

Job description

Job summary

An exciting opportunity has arisen for an enthusiastic, organised and motivated Ward Clerk to join our friendly Day Surgery team.

You will be the first point of contact for patients, relatives and visitors attending the Day Surgery Unit, providing a welcoming, efficient and professional reception service. You will play a vital role in ensuring the smooth day-to-day running of the unit and supporting the clinical team to deliver safe, high-quality patient care.

You will be responsible for maintaining accurate patient records, managing admissions and discharges on the EPR system, filing, photocopying, answering telephone enquiries, and liaising with theatre, booking office and other departments.

We are looking for someone with excellent communication, good IT skills and a caring, confidential approach. Previous admin/reception experience and knowledge of NHS systems is desirable but full training will be provided.

Main duties of the job

The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.

We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our FORWARD behaviours are met and that care is delivered to the highest standard.

You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Job description
Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person Specification

Skills, Abilities & Knowledge

Essential

• Patient confidentiality and Data Protection Act.
• Demonstrate ability to be methodical
• Pay attention to detail
• Good communication skills both verbally and written to enable liaison with multi-disciplinary team
• Demonstrate ability to organise own workload
• Prioritise and take initiative where necessary.
• Ability to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
• Work as part of a team

Desirable

• Knowledge of Medway would be advantageous
• Knowledge of Word and Excel

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
• Recent experience of working within a customer care environment
• Experience of high demand, team based environment

Desirable

• Knowledge of NHS Trust or general experience within the National Health Service

Education, Qualification & Training

Essential

• English Language GCSE grade C or above or equivalent.
• IT/Computer skills to RSA I or equivalent with recent work experience in this field.

Person Specification
Skills, Abilities & Knowledge

Essential

• Patient confidentiality and Data Protection Act.
• Demonstrate ability to be methodical
• Pay attention to detail
• Good communication skills both verbally and written to enable liaison with multi-disciplinary team
• Demonstrate ability to organise own workload
• Prioritise and take initiative where necessary.
• Ability to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail.
• Work as part of a team

Desirable

• Knowledge of Medway would be advantageous
• Knowledge of Word and Excel

Experience

Essential

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary.
• Recent experience of working within a customer care environment
• Experience of high demand, team based environment

Desirable

• Knowledge of NHS Trust or general experience within the National Health Service

Education, Qualification & Training

Essential

• English Language GCSE grade C or above or equivalent.
• IT/Computer skills to RSA I or equivalent with recent work experience in this field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust
Address

Wycombe hospital

Queen Alexandra Road

High Wycombe

HP11 2TT

United Kingdom

Employer's website