Ward Clerk - Day Surgery Unit

Job description

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

An exciting opportunity has arisen for an enthusiastic, organised and motivated Ward Clerk to join our friendly Day Surgery team.

You will be the first point of contact for patients, relatives and visitors attending the Day Surgery Unit, providing a welcoming, efficient and professional reception service. You will play a vital role in ensuring the smooth day-to-day running of the unit and supporting the clinical team to deliver safe, high-quality patient care.

You will be responsible for maintaining accurate patient records, managing admissions and discharges on the EPR system, filing, photocopying, answering telephone enquiries, and liaising with theatre, booking office and other departments.

We are looking for someone with excellent communication, good IT skills and a caring, confidential approach. Previous admin/reception experience and knowledge of NHS systems is desirable but full training will be provided.

Main duties of the job

The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.

We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our FORWARD behaviours are met and that care is delivered to the highest standard.

You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

Working for our organisation

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