Ward Clerk- Critical care

Job description

Detailed job description and main responsibilities

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

1. Covering core office hours - Monday to Friday in the Critical Care Complex. The Ward clerk will provide consistent and robust administrative support on the unit, ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
2. Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
3. As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
4. Provides a 'front door' meet and greet service to patients, visitors and new staff, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Also provides information regarding parking, refreshment facilities etc.
5. To assist visitors and relatives in adhering to any current visiting protocols/ guidelines that may be in place.
6. To act as a point of contact and welcome patients and visitors and new staff to Critical Care and assist with their orientation.
7. Facilitating the requirement of Interpreters and availability of religious leaders.
8. Receive and transmit information over the telephone in a concise and effective manner, taking messages or results to pass on to an appropriate person or to be documented as required.
9. To act as a messenger and assist with the transfer of materials and equipment for patients to various wards and departments in the hospital, being aware of relevant hospital policies etc.
10. refer to the job description.

Person specification

Knowledge

Essential criteria

• Able to use IT systems including Microsoft

Desirable criteria

• Experience using NHS IT systems

Qualifications

Essential criteria

• GCSE or equivalent
• Evidence of professional development

Desirable criteria

• Experience within the health care environment

Experience

Essential criteria

• Working in a customer facing environment
• Works well within a team

Desirable criteria

• Experience within a health care setting

Personal Skills

Essential criteria

• Strong communication skills written and verbal
• Ability to organise and prioritise workload
• Ability to work flexibly to meet demands of the role
• Ability to respond to unexpected demands-problem solving

It is an exciting time to join Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

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