Ward Clerk - Cardiac and Stroke Receiving Unit

Job description

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients' own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

We are seeking an enthusiastic and organised Ward Clerk to join our busy Cardiac and Stroke Receiving Unit. This is a key administrative role supporting patient care and the smooth day-to-day running of the unit. As the first point of contact for patients, relatives, visitors and members of the multidisciplinary team, you will provide a professional, courteous and efficient service. You will be responsible for admitting patients using National Spine and electronic patient record systems, maintaining accurate patient records, supporting admissions, transfers and discharges, assisting the nursing and medical teams with a range of administrative duties.

The role involves managing patient documentation, answering telephone enquiries, coordinating communication across departments, processing correspondence, updating patient and staffing boards, and supporting data collection and reporting requirements. Also help ensure departmental supplies are maintained and provide support to relatives and visitors. We are looking for a self-motivated individual with excellent communication, organisational and interpersonal skills who can work effectively both independently and as part of a multidisciplinary team.

By providing efficient administrative support and maintaining accurate records, you will make a valuable contribution to patient care, service delivery and the overall operational effectiveness of the CSRU.

Main duties of the job

• Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
• Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
• Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
• Manage patient documentation, notes, admission and discharge packs.
• Answer and direct telephone calls and coordinate communication across departments.
• Support patient transfers, discharge planning and the timely processing of patient records.
• Manage correspondence, emails, post and departmental documentation.
• Update patient tracking boards, staffing boards and ward information systems.
• Assist with data collection, audits and reporting requirements.
• Maintain stocks of stationery and departmental supplies.
• Support relatives and visitors with non-clinical enquiries.
• Contribute to a safe, organised and welcoming ward environment.
• Work in accordance with Trust policies, information governance and confidentiality standards.

Working for our organisation

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