Vascular Diagnostic Administrator

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Division of Surgery, Cancer and Cardiovascular are looking for an enthusiastic and dedicated Administrator to join the Vascular Surgery Team. Accountable to the Service Support Manager, you will play a pivotal role in delivering operational standards within the Vascular Surgery service.

The Band 3 post holder will be responsible for working closely with the Vascular Clinical Nurse Specialist team to help manage patient waiting lists, for both theatre and non-theatre lists across two sites (St Marys Hospital and Charing Cross Hospital). The post holder will support the clinical team in delivering excellent care for our patients by providing an effective and efficient clerical support service.

The successful candidate will be approachable, have excellent communication skills with the ability to develop key working relationships with all levels of staff including consultants, junior medical staff and nurses. They will also have the ability to work independently, as part of a team and within the values of Imperial College Healthcare NHS Trust. There will also be the opportunity to take a role in on-going development of the service and contribute towards team projects.

Main duties of the job

• Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with CPG and Trust policy.
• Provide basic information to patients / visitors / carers, such as providing directions to other areas of the hospital / daily waiting times.
• Provide basic clinical information to patients / carers who are undergoing procedures within the unit.
• Telephone patients to remind them of their appointment time and date.
• Provide empathetic verbal support for patients / carers via face-to-face contact and over the phone.
• Handle sensitive issues with tact and diplomacy.
• Use hospital information systems to track medical notes, process patients, book appointments and carry out any other tasks associated with the system.
• Send out non-attendance letters promptly.
• Booking of patients within the unit using the hospital information system and send out all booking details and corresponding material.
• Order any stock items as necessary for the unit.
• Ensure tests are accepted, booked and reported in accordance with department procedures in a timely manner.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• A-Levels or equivalent Knowledge or experience
• Evidence of continued Professional development

Desirable criteria

• Medical terminology

Experience

Essential criteria

• Previous experience working in the NHS
• Knowledge of hospital Patient Administration System (PAS)
• Previous experience of dealing with patient's appointment and booking system.
• Knowledge of medical terminology.
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.

Desirable criteria

• Service sector Work (preferably hospital).

Skills/Knowledge/ Abilities

Essential criteria

• Excellent interpersonal skills.
• Ability to work within a team as well as independently with a professional approach towards work and colleagues.
• Experience with spreadsheet and database software.
• Knowledge of medical terminology Colleagues.
• Reliable work record. Able to handle unpredictable situations, possibly facing aggression on occasion.
• Able to communicate sensitive and contentious information to patients

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on