Temporary Registry Assistant

Job description

Department: Academic Registry

The role is not suitable for students

Hours: 35 hours per week for 6 weeks

The closing date for completed applications is 30 September 2026

It is expected that interviews will be held on 7 October 2026.

You are encouraged to apply promptly, as we reserve the right to close the role and interview before the dates stated above.

The candidates should be available to start immediately.

To ensure your application form does not corrupt, please do not include any umlauts, accents or other diacritical marks within your application form.

Job Description

Job Description

Job title: Registry Assistant

Reports to: Registry Officer

Responsible for: N/A

Service: Registry (Academic Registry)

Grade: RU04

Main purpose of the job: To provide efficient, effective, accurate and responsive administrative support service for the Registry Office

with high levels of customer service to students, staff and external parties. The role of the Registry Assistant

is to assist with all aspect of work within the Registry Office but will be expected to undertake specific tasks

and duties during key times of the year.

Main duties and responsibilities: 1. To be part of the team providing front-line support in Registry handling enquiries; 2. To assist in maintaining paper and electronic student records including information concerning student

registration, assessment and awards; filing and archiving paper student records as required; 3. To work as part of the central student administrative and department administrative teams to ensure

efficient and effective service delivery; 4. To assist in organising the formal examination periods including preparation of examination papers;

timetable; seating plans; attendance; invigilation and special examination needs for individual students; 5. To assist with the administration for the University Awards & Progression boards and communicating

decisions to students and staff; 6. To assist with the preparation of data for certificates and liaising with external printers for production

and delivery. To attend and issue certificates to graduating students for relevant degree ceremonies; 7. To assist with the administration of academic appeals liaising with students, programme convenors

and the Deputy University Secretary; 8. To assist with induction and registration procedures and to take an active role during enrolment, when

required; 9. To gather and disseminate information on request from the Registry Officers, Senior Registry Officers

and Deputy Academic Registrar; 10. To undertake any other requirements commensurate with the seniority of the post/as required by the

head of service.

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria.

Requirements E/D Criteria

Education and Qualifications

Essential • No formal educational qualifications are specifically required

for the role Desirable • Evidence of continuous professional development

Knowledge and skills

Essential

• The role will require a service-oriented approach • Computer literacy in MS Office applications including Word,

Excel, Outlook and a willingness to learn and use new software programmes

• An ability to work collaboratively and proactively with colleagues within the Department and from different areas of the University

• With input from Registry Officers, an ability to organise workload efficiently under pressure and prioritise between tasks to ensure deadlines are met

• The role will require solving standard day to day queries as they arise, e.g. from current and former students, employers

• Excellent attention to detail • An ability to ensure accuracy in one's work

Desirable • An understanding of the student-related academic cycle in

higher education and related administrative processes

Work experience Essential

• Administration experience in an office and customer service environment

• Experience of using databases to collate and disseminate data, as well as data entry

Desirable • Previous experience working in a similar role in the HE sector

Communication skills

Essential

• The role will require excellent verbal communication skills to give careful explanation to procedures to students and staff, both face to face and over the telephone

• The role will require a good problem-solving mindset and the willingness to liaise with other internal colleagues and find solutions for students quickly and efficiently

• Written communication skills to prepare emails, letters

Desirable • Written communication and data skills to contribute to

reports.

Other requirements

Essential

• The role holder will regularly be required to input or handle large amounts of data

• Some weekend, evening or holiday work may be necessary on occasion

Additional Information • The University operates service-led hybrid working arrangements which may allow for 3 days

in the office and 2 days working from home although peak times might require flexibility and any hybrid arrangement will be determined by the service and in agreement with the line manager.

• Your normal hours of work will be 35 hours per week, plus unpaid lunch break of one hour each day.

• The University of Roehampton is committed to Equality, Diversity and Inclusion

Job description prepared by: Deputy Academic Registrar - Registry Services Date: Feb 2026