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Job description

Responsible for customer contact and resolution of technical problems related to Pensions Administration System.

Apply your technical skills as a member of a focused, technically competent Customer Support team that prides themselves on excellence. This position requires a passion for problem solving, and the ability to learn new concepts quickly.

The Role

  • Experience of supporting Pensions and/or Insurance based system highly desirable.
  • Efficiently troubleshoot and resolve complex problems in a highly technical environment. Customer issues may be related to database performance, code defects, application configuration, networking, platform and hardware configuration, etc.
  • Researches and resolves internal and external user reported issues related to a product or discipline. Gather data, tests and replicate problems.
  • Answers questions related to configuration and operation by testing, reviewing code and/or configuration data (if available) and reviewing documentation
  • Use diagnostic tools and/or run tests to resolve problems quickly and accurately.
  • Consults with and coordinates the efforts of other technicians to resolve customer issues and questions in a timely manner
  • Must be able to manage time and prioritise an individual open case queue
  • Thoroughly document all cases and communications utilising a case tracking system
  • Regularly update customer and/or business stake holders on ongoing troubleshooting and resolution efforts.
  • Document and report application defects to Development teams and influence change by way of software or procedural enhancement where appropriate.
  • Develop and maintain effective relationships with Development teams and customers
  • Participates in technical training programs and self-directed learning. Stays informed of new technology.
  • Will be responsible for application software delivery and troubleshoot failure of installations.

The Requirements

  • Bachelor's degree in Computer Science or equivalent experience in product/customer support.
  • Relevant strong technical and troubleshooting experience, including the ability to work under pressure and “think outside the box”, diagnose log files, simulate problems, etc.
  • Strong Unix and Oracle Database experience.
  • Language Knowledge - SQL & Unix Shell Scripting
  • Platform Knowledge (Unix, Windows, Apache Web Server Configuration etc.)
  • Strong problem solving skills.
  • Strong time management skills.
  • Strong interpersonal, written and oral skills.

Experience on the following is a plus:

  • Programming skills
  • Language Knowledge - PL/SQL, Perl, Python
  • Nginx
  • Red Hat
  • DevOps
  • Containers (Docker)

Equal Opportunity Employer

Job Sector
Job Position
Technical Support
Reigate, UK Show on map
Post date
Closing date

How would you fit?

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