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Job description

We are looking for a dynamic and proactive individual to join our Placement Support Team in Ipswich providing support to Producers and Brokers in servicing our clients. The successful candidate will be responsible for delivering exceptional client service to a range a clients located within Asia Pacific working with colleagues in local and overseas offices.

The Role
  • Review market security information on carriers, checking compliance and financial positions
  • Liaise with Compliance / Sanctions Team on sanctions checks where touch points exist
  • Effectively communicate with various stakeholders, both internal and external
  • Work closely with Sales Teams to ensure effective delivery of client service to clients
  • Support creation of some slips / endorsements
  • Check files to ensure all information is present and accurate
  • Ensure contract records are accurately maintained within transactional broking system
  • Generate and issue evidence of cover, debit notes and closing instructions to a high level and within timescales
  • Regular contact with colleagues on technical support/contracts
  • Manage and resolve queries from all stakeholders
  • Ensure compliance with Willis policies and CEM throughout the placement process
  • Maintain files in an orderly manner electronically, ensuring these are within CEM guidelines
  • Responsible for ensuring post placement servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and clients expectations, overseeing end to end process until full payment to/from all parties.
  • Works proactively with peer group and team members to share knowledge to achieve the best results for the clients.


The Requirements
  • Reinsurance or Industry knowledge
  • Educated to A level standard
  • Working towards the ACII qualification or ACII qualified (desirable)
  • Relevant Insurance industry experience
  • Excellent communication skills (written and verbal)
  • Attention to detail
  • Ability to organise and prioritise workloads with good time management skills
  • Intermediate IT skills (Microsoft Office suite)
  • Experience of use and management of broking systems appropriate to own office (desirable)
  • Experience in supporting client service through process adherence
  • Experience in delivering applicable compliance standards with client service teams
  • Knowledge of global reinsurance markets
  • Ability to work both independently and as part of a team

Equal Opportunity Employer

Learn more about Willis Towers Watson

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