Team Support Admin

Job description

Job summary

To provide a comprehensive range of administrative services to the team including uploading referral onto SystmOne, sending appointment and clinical letters, reception cover.

Main duties of the job

The Team Support member will provide a full administrative service having daily liaison with a wide range of staff at all levels. They will have daily contact with service users and their carers who at times may be distressed, angry or posing a threat to themselves. The Team Support will be responsible for ensuring the effectiveness of the office environment for the team.

About us

The successful applicant will join a friendly, highly skilled, and enthusiastic team comprising of specialist Registered General Nurses and AHPs .

Job description

Job responsibilities

To provide a comprehensive and efficient administration support to the team including handling correspondence and dealing with telephone enquiries.

Liaison with other directorates, agencies and staff at all levels both internally and externally.

Ensure that all documents and correspondence is dealt with correctly being filed either in paper format or uploaded into the electronic patient record system.

Recording attendance at out-patient appointments by service users on the electronic patient record system.

Process all 48-hour discharge letters to GPs once a service user has been discharged from the service in accordance with Trust policy.

To be responsible for processing and sending out-patient appointment letters once typed and approved with a variety of self-help information when advised to do so.

Open and process incoming and outgoing mail for the team.

Ensure all information is handled in a confidential manner in line with relevant policies.

Responsible for maintaining comprehensive repeat prescription filing system.

Organisation of non-urgent patient transport for service users when requested by care co-ordinator.

Photocopying, faxing and filing as required.

Maintaining stationery supplies and requesting items to be ordered timely by supervisors.

Assist in the induction and training of new staff.

Provision of cover for other members of the administration team.

Any other administrative tasks appropriate for the grade.

Job description
Job responsibilities

To provide a comprehensive and efficient administration support to the team including handling correspondence and dealing with telephone enquiries.

Liaison with other directorates, agencies and staff at all levels both internally and externally.

Ensure that all documents and correspondence is dealt with correctly being filed either in paper format or uploaded into the electronic patient record system.

Recording attendance at out-patient appointments by service users on the electronic patient record system.

Process all 48-hour discharge letters to GPs once a service user has been discharged from the service in accordance with Trust policy.

To be responsible for processing and sending out-patient appointment letters once typed and approved with a variety of self-help information when advised to do so.

Open and process incoming and outgoing mail for the team.

Ensure all information is handled in a confidential manner in line with relevant policies.

Responsible for maintaining comprehensive repeat prescription filing system.

Organisation of non-urgent patient transport for service users when requested by care co-ordinator.

Photocopying, faxing and filing as required.

Maintaining stationery supplies and requesting items to be ordered timely by supervisors.

Assist in the induction and training of new staff.

Provision of cover for other members of the administration team.

Any other administrative tasks appropriate for the grade.

Person Specification

Qualifications

Essential

• NVQ 3 or equivalent
• RSA 3 or equivalent evidenced experience
• GCSE or equivalent at Grade C or above to include English and Maths.

Knowledge/Experience

Essential

• Proven experience of a range of administration and secretarial procedures
• Proven typing experience including audio typing
• Experience of producing documents to a high standard of presentation and accuracy
• Experience of generating own correspondence
• Experience of maintaining office systems
• Experience of working as part of a team

Person Specification
Qualifications

Essential

• NVQ 3 or equivalent
• RSA 3 or equivalent evidenced experience
• GCSE or equivalent at Grade C or above to include English and Maths.

Knowledge/Experience

Essential

• Proven experience of a range of administration and secretarial procedures
• Proven typing experience including audio typing
• Experience of producing documents to a high standard of presentation and accuracy
• Experience of generating own correspondence
• Experience of maintaining office systems
• Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Sussex Partnership NHS Foundation Trust
Address

St Mary's House

52 St Leonards Road

Eastbourne, East Sussex

BN21 3UU

United Kingdom

Employer's website