Team Leader - Witness Care

Job description

Team Leader - Witness Care

Department

Criminal Justice

Location

Berkshire, Home Address (Hybrid)

Rank/Grade

TVP Broad Band 3G

Salary

Band 3G, circa £36,474 per annum, plus benefits

Part/Full Time

Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Type of Contract

Permanent

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Job Advert

Location: Royal Berkshire Fire & Rescue HQ, Reading.

In this rewarding role, the successful candidate will conduct the day-to-day delivery of Victim and Witness Care in accordance with the principals of The Victims Code of Practice (VCOP) Act as point of contact for the Crown Prosecution Service, the Police and other Criminal Justice Agencies from charge to conclusion. They will work as part of a team to improve witness satisfaction and reduce the number of ineffective Trials.

The successful candidate will lead and manage Witness Care Officers (WCO) to ensure high performance and compliancy of the 'Code of Practice'. They will develop and motivate staff to enhance performance, incorporate regular one to one meetings, provide support / guidance to staff and feedback on performance. Monitoring the needs of staff to ensure all line reports receive the appropriate level of support and assistance, including identification of training and development, is important for this role, as well as monitoring team's attendance and performance in line with the Force's management policies, linking in with HR advisor and Witness Care Unit manager.

This is a hybrid role, consisting of 2 days in the office.

As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.

If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.

If you have any queries, please contact the Recruitment Team at quoting reference 24031. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 29th November 2026.

Find out more about our roles .

#LI-Hybrid

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more .

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be .

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

As part of our ongoing commitment to fair and transparent recruitment, we provide guidance on how AI may be used during the application and interview processes. Please familiarise yourself with our