Student Placement in IT ServiceNow Developer

Job description

ABOUT THE ROLE

The IT Enterprise Services team are offering an exciting opportunity for an IT ServiceNow Developer to join the team to research and develop:

• Developing a new intranet/communications hub
• Mobile application
• Artificial Intelligence (ChatGPT)
• Building custom applications

You'll be using the IT Service Management tool, ServiceNow®, which is central to providing departments with a way to manage incidents and requests (cases) and developing ways to provide multi-channel support to staff, students and externals.

This placement will be split into segments across the year to allow you to gain wider experience across the team and their various projects.

The Placement starting month is July 2024, however applications will be accepted for those wishing to start in August or September.

Daily Task overview

• Working with the Enterprise Services team to scope, design and develop web-based solutions, creating and maintaining all required documentation.
• Developing the ServiceNow Mobile application to provide an on-the-move connection for ticket management and case approvals.
• Developing the use of Artificial Intelligence across the, using enquiry and interaction data to prioritise areas of development, and producing reports to communicate potential to a non-technical audience.
• Researching and analysing the latest developments in ServiceNow and the wider sector, to present possible new solutions to the team.
• Developing and maintaining good working relationships with all colleagues, visitors and external contacts.
• Any other duties deemed appropriate to the role.

For a full understanding/information about ServiceNow as a platform, visit https://developer.servicenow.com

Further information is available in the job description .

Candidate profile

Students who are following a Computer Science or Web Development course of study will find this placement aligned to their learning. You will be a self-starter, keen to learn new skills and undertake new opportunities. While the role is primarily a technical, hands-on role it will include IT theory, process and planning techniques.

About Digital Technology and Transformation

Northumbria University is a challenger institution, transforming to take on tomorrow. A key part of this is Digital Technology and Transformation and the University's IT Strategy is ambitious and will truly transform the technology for the University. It supports the change agenda to deliver the Universities strategic Business Outcomes and is an enabler to Northumbria's vision to be a research-rich, business-focused, professional university with a global reputation for academic excellence.

Further information is available in the person specification .

If you would like an informal discussion about the role, please contact [email protected].

To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV.

NU:Oportunities

This placement opportunity is funded by NU:Opportunities Funding and is open to all students eligible to take a Placement Year between their second and final year for the 2024/2025 academic year. All candidates must be a current Level 5 student. It is vital that you please check the placement you are applying for is appropriate for you and relates to your course/modules. If you are unsure, please ask your Programme Leader or contact the Placements & Internships Team.

ABOUT US

At Northumbria, we embrace tomorrow. We pursue new thinking, forge new partnerships, create, and exchange new knowledge, and find new solutions. Our inspirational academics, partners and students work together to tackle tomorrow's challenges head on. We are ready for the future whatever it may hold.

Awarded the title of University of the Year in the 2022 Times Higher Education Awards, Northumbria University is a research-intensive modern university with a global reputation for academic excellence.

Northumbria recorded the biggest rise of any UK university for research power in the Research Excellence Framework for the second time in 2021 and is now ranked top 25 for this measure.

One of the largest universities in the UK with over 37,000 students from 137 countries, filled with world-leading research, award-winning partnerships, and students at the heart of an outstanding experience, Northumbria is a new kind of excellent university. Discover more about us .

Northumbria University is a great place to work. We empower our exceptional people to achieve shared ambitions and promote a positive work life balance. We offer a wide range of benefits including excellent pension schemes, flexible working, a generous holiday entitlement, continued commitment to your learning and development and more .

Our Northumbria Values are guiding principles that define who we are, what we do and what is important to us. Our Values are: Academic Excellence; Innovation; Inclusivity; Collaboration; and Ambition.

Our Behaviours describe how we do things and how we work together at Northumbria, reflecting our culture and our decision-making. Our Behaviours are: We listen and learn, we support one another to success, we respect everyone and their contributions, we trust in ourselves and each other and we are bold.

Our Behaviours were co-created by colleagues from a range of roles across the University, who worked collaboratively to consider what it feels like to work for Northumbria, and where we need to continue to transform together to achieve what's important to us.

Please visit Our Values and Behaviours page to find out more.

We are an on-campus organisation where colleagues work regular patterns of hours and on campus, with some flexibility on the timing of their hours and the location of their work in discussion with their manager. Our campus locations include City Campus Newcastle and Coach Lane Campus Newcastle.

Northumbria University is committed to creating an inclusive culture where we take pride in, and value, the diversity of our staff. We encourage and welcome applications from all members of the community. The University holds a bronze Athena Swan award in recognition of our commitment to advancing gender equality, we are a Disability Confident Leader, a member of the Race Equality Charter and are participating in the Stonewall Diversity Champion Programme.

The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.

We are committed to keeping your data safe so it's important for you to know how we use any personal data you give us. For more detailed information, access our Privacy Policy .The IT Enterprise Services team are offering an exciting opportunity for an IT ServiceNow Developer to join the team to research and develop new intranet/communications hub, mobile applications, Artificial Intelligence (ChatGPT). You will be a self-starter, keen to learn new skills and undertake new opportunities. While the role is primarily a technical, hands-on role it will include IT theory, process and planning techniques.