Student Affairs Case Officer

Job description

About us

It's an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we're shaping the future of tertiary education for a global, technology-driven economy - rooted in London.

Professional and technical education has been central to LSBU Group's mission since our founding in 1892. Today, as London's first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers - united in our mission: to challenge social and economic inequalities through applied education, insight and partnership .

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it's developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Turning passion into purpose

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

To play a key role in supporting the student experience by managing complex and rewarding casework within a professional higher education environment. The postholder will gain valuable experience in complaints, appeals, academic misconduct, student discipline and fitness to practise processes, while working closely with students, academic colleagues and senior stakeholders across the University. This is an excellent opportunity to develop expertise in policy, regulation and dispute resolution, contribute to service improvement initiatives, and build a broad understanding of the higher education sector in a collaborative and supportive team.

What you will bring:

• Excellent written and verbal communication skills, with the ability to draft clear, professional and sensitive correspondence.
• Strong organisational skills and the ability to manage multiple priorities, deadlines and casework simultaneously.
• Confidence in working with detailed regulations, policies and procedures, applying them accurately and consistently.
• Experience of providing high-quality administrative support, including arranging meetings, taking notes and maintaining accurate records.
• Strong attention to detail and the ability to handle confidential and sensitive information with discretion.
• Excellent interpersonal skills, with the ability to build positive working relationships with students, academic colleagues and professional service teams.
• The ability to communicate complex information in a clear, supportive and empathetic manner.
• Good problem-solving skills and the ability to exercise sound judgement when dealing with challenging situations.
• Experience of producing reports, analysing information and maintaining accurate data records.
• A proactive approach to improving processes and contributing to service excellence.
• Strong IT skills, including the use of Microsoft Office applications and case management or database systems.
• An interest in higher education, student experience and regulatory compliance.
• The ability to work independently while also contributing effectively as part of a collaborative team.

This post is full-time, fixed-term (9 months).

Benefits and How to Apply:

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the &slshquot;Apply Online&slshquot; button below.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Waaiz Faisal, Student Affairs Team Supervisor, [email protected]

The closing date for applications is Tuesday 3rd November23.59 pm

Interview/assessment - week commencing 16th November

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU's staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

If you have any questions related to your application, please email the recruitment team [email protected]

We reserve the right to close the vacancy early, should we receive sufficient applications.