Speciality Coordinator - Head & Neck

Job description

Job summary

The Head and Neck department are looking for an enthusiastic candidate for the role of Speciality Coordinator to primarily support the daily running of ENT outpatients.

The successful candidate will work to provide and manage an efficient and effective administration service.

Main duties of the job

• Excellent communication and office management skills
• Highly organised with the ability to prioritise daily workload autonomously or as part of a team
• Enthusiastic, motivated and experienced in administration
• Knowledge of RTT
• Knowledge of 18 week pathway
• Liaise with patients and clinicians to ensure the waiting list is accurate and theatre lists are booked to capacity

About us

At Hampshire Hospitals NHS Foundation Trust, our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three hospitals in Basingstoke, Winchester and Andover, as well as in the care we provide in the community. We provide medical and surgical services to a population of approximately 600,000 across Hampshire and parts of West Berkshire and specialist services to people across the UK and internationally.

This role is situated within the Head and Neck department, the successful candidate will work primarily within ENT and will work closely with consultants, doctors and clinical staff to ensure the smooth running of services.
The ENT department provides services across all of the Trust's sites, Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, Andover War Memorial Hospital and Alton Hospital Our unit in Winchester Hospital provides outpatient, day case and elective services to our patients.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Job description
Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualification

Essential

• Good standard of general Education including English Language, maths of GCSE or equivalent Or ECDL Certificate Or Formal secretarial/senior administration training Or NVQ2 or equivalent plus relevant experience

Desirable

• Customer Care Training Or similar

Experience & Knowledge

Essential

• Experience in supervising a team
• Experience of supervising a team in a large, complicated organisation
• Experience of developing new processes. Experience in implementing change.
• Able to demonstrate from previous employment history evidence of job-related achievements and success
• Experience of performance management
• Experience/ Knowledge of the 18-week pathway

Desirable

• Previous experience of using databases
• NHS experience in an Acute Trust
• Knowledge of outpatient clinic structures, waiting lists and outpatient operational procedures.
• Good insight into the importance of NHS performance and quality standards

Skills & Ability

Essential

• Good verbal and written communication skills hampshirehospitalscareers.co.uk
• Effective communication and interpersonal skills
• Ability to motivate staff
• Computer skills to include, Excel, Powerpoint and Word.

Person Specification
Training & Qualification

Essential

• Good standard of general Education including English Language, maths of GCSE or equivalent Or ECDL Certificate Or Formal secretarial/senior administration training Or NVQ2 or equivalent plus relevant experience

Desirable

• Customer Care Training Or similar

Experience & Knowledge

Essential

• Experience in supervising a team
• Experience of supervising a team in a large, complicated organisation
• Experience of developing new processes. Experience in implementing change.
• Able to demonstrate from previous employment history evidence of job-related achievements and success
• Experience of performance management
• Experience/ Knowledge of the 18-week pathway

Desirable

• Previous experience of using databases
• NHS experience in an Acute Trust
• Knowledge of outpatient clinic structures, waiting lists and outpatient operational procedures.
• Good insight into the importance of NHS performance and quality standards

Skills & Ability

Essential

• Good verbal and written communication skills hampshirehospitalscareers.co.uk
• Effective communication and interpersonal skills
• Ability to motivate staff
• Computer skills to include, Excel, Powerpoint and Word.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust
Address

The Royal Hampshire County Hospital

Winchester

SO22 5DG

United Kingdom

Employer's website