Speciality Coordinator - Head & Neck

Job description

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

The Head and Neck department are looking for an enthusiastic candidate for the role of Speciality Coordinator to primarily support the daily running of ENT outpatients.

The successful candidate will work to provide and manage an efficient and effective administration service.

Main duties of the job

• Excellent communication and office management skills
• Highly organised with the ability to prioritise daily workload autonomously or as part of a team
• Enthusiastic, motivated and experienced in administration
• Knowledge of RTT
• Knowledge of 18 week pathway
• Liaise with patients and clinicians to ensure the waiting list is accurate and theatre lists are booked to capacity

Working for our organisation

At Hampshire Hospitals NHS Foundation Trust, our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three hospitals in Basingstoke, Winchester and Andover, as well as in the care we provide in the community. We provide medical and surgical services to a population of approximately 600,000 across Hampshire and parts of West Berkshire and specialist services to people across the UK and internationally.

This role is situated within the Head and Neck department, the successful candidate will work primarily within ENT and will work closely with consultants, doctors and clinical staff to ensure the smooth running of services.

The ENT department provides services across all of the Trust's sites,

Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, Andover War Memorial Hospital and Alton Hospital

Our unit in Winchester Hospital provides outpatient, day case and elective services to our patients.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Training & Qualification

Essential criteria

• Good standard of general Education including English Language, maths of GCSE or equivalent Or ECDL Certificate Or Formal secretarial/senior administration training Or NVQ2 or equivalent plus relevant experience

Desirable criteria

• Customer Care Training Or similar

Experience & Knowledge

Essential criteria

• Experience in supervising a team
• Experience of supervising a team in a large, complicated organisation
• Experience of developing new processes. Experience in implementing change.
• Able to demonstrate from previous employment history evidence of job-related achievements and success
• Experience of performance management
• Experience/ Knowledge of the 18-week pathway

Desirable criteria

• Previous experience of using databases
• NHS experience in an Acute Trust
• Knowledge of outpatient clinic structures, waiting lists and outpatient operational procedures.
• Good insight into the importance of NHS performance and quality standards

Skills & Ability

Essential criteria

• Good verbal and written communication skills hampshirehospitalscareers.co.uk
• Effective communication and interpersonal skills
• Ability to motivate staff
• Computer skills to include, Excel, Powerpoint and Word.

Using AI in Your Application

We support the use of technology to help manage time and improve efficiency, but it is your responsibility to ensure your application is personalised and accurately reflects your own skills, experience and values.

AI tools can be useful when drafting an application, but they should only be used to assist you. The content submitted must be your own work and an authentic representation of your knowledge, abilities and experiences.

Applications that rely heavily on AI-generated content may be rejected. For example, we may receive multiple applications containing identical or generic wording that does not reflect the individual applicant.

The use of AI during assessments, including interviews, is not permitted unless this has been agreed in advance as a reasonable adjustment. For virtual interviews, you may be asked to provide a 360-degree view of the room and confirm that no additional devices are being used. If AI use is suspected during an interview, we may pause the interview, ask questions regarding its use, or adapt our assessment approach.

Working in healthcare requires integrity, honesty and accountability. We expect all applications and assessments to be a genuine reflection of your own experience, knowledge and values.
Our Commitment to Inclusion

We are committed to equality, diversity and inclusion in both the delivery of our services and the recruitment and management of our staff.

We welcome applications from everyone who has the skills, experience and values required for the role, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership status, pregnancy or maternity.
Happy to Talk Flexible Working

We are committed to supporting flexible ways of working and will consider all requests for flexible and part-time working wherever service needs allow.
Important Information About Your Application
Recruitment Process

Applications are submitted through our recruitment system, Trac. Following submission, all correspondence relating to your application will be sent from apps.trac.jobs. Please regularly check your inbox, including your junk or spam folders.

Shortlisted candidates will normally be contacted at least five working days before their interview date.
Vacancy Closing Dates

This vacancy may close before the advertised closing date if sufficient applications are received. We therefore encourage you to submit your application as early as possible.
English Language Requirement

In line with Part 7 of the Immigration Act 2016, all applicants must be able to communicate effectively in spoken and written English. This will be assessed during the recruitment process.
Pre-Employment Checks and Probation
Keeping Patients Safe

At Hampshire Hospitals NHS Foundation Trust, patient safety is our highest priority. We recommend that staff are vaccinated against COVID-19 and understand that we continue to care for patients who are COVID-19 positive within our services.
Probationary Period

All new employees will be required to complete a six-month probationary period as part of their employment with the Trust.

Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search