Lettings Officer

Job description

Are you a looking for a role that gives you the opportunity to use your excellent communication and organisational skills every day? Come and join our Housing team here at Southern Housing as a Lettings Officer on a permanent basis.
In this role you will work in collaboration with regional Housing and repair colleagues to deliver customer excellence, providing a performance driven, customer focused empty homes and lettings service, which maximises our income, minimises our revenue losses and allocates and occupies our empty homes quickly. You will deliver a service in line with our policies and procedures and to the agreed performance standards in a professional, empathetic, polite, courteous, and safe and efficient manner.

Principal duties and responsibilities include, but are not limited to:

• Provide an effective lettings service achieving high customer satisfaction in line with policy and procedures.
• Maintain administration systems and accurate records and prepare regular returns and reports as required.
• Advertise and market empty properties, shortlist applicants and co-ordinate pre moving out visits.
• Liaise with regional and other internal teams to ensure properties becoming void are processed as quickly as possible ensuring repairs and safety checks are completed in the minimum time, and within agreed targets.
• Ensure income is maximised through rent and service charges payments in advance, by providing customers with all the information they need. Ensure all identification documentation is provided prior to tenancy start date, undertaking relevant eligibility assessments as appropriate

This is a full time opportunity, working 35 hours per week (with flexibility around the days worked). The role is based on our hybrid working model, with two day per week in our Farringdon office and the remainder worked remotely.

What you'll need:

• Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
• Ability to meet targets and deadlines, prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Some experience or lettings or understanding of Local authority waiting lists and choice-based lettings schemes.
• Effective interpersonal skills and the ability to work collaboratively with stakeholders.
• Ability to learn and effectively use multiple IT and communication systems.
• A good problem solver with an ability to handle crisis situations focusing on the needs of the residents and the business.

Closing Date: Wednesday 9th September 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.