To successfully on board IT Operations services from an existing provider into the standard Group Model ensuring smooth transition with no disruption to service.
The expected closing date for this role is as above, but all positions are filled on a rolling basis. We encourage you to apply early to avoid disappointment.
Key Responsibilities and Scope of role: The role holder must rapidly establish a full understanding of the IT Operations and Service Management model, and assess the specific detailed requirements of a critically important new business unit to be serviced within that model. You will ensure full support of the new business unit is delivered and embedded by working alongside the IT Operations and Service Management Teams, key stakeholders within the business unit and any third party providers such as those providing SaaS and other Application Support as required. You will be responsible for ensuring that full support for all apps, portals, interfaces and other technical services are integrated into the support model as required and with appropriate criticality levels assigned to services accordingly. The role holder will also be required to deliver Service Definition Documentation and information that secures full incorporation of services into the CMDB and enables comprehensive reporting requirements such as underpinning metrics for monthly service reviews and BAU risk indicators. You will tran...
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You will transition IT Services into live support across a range of disciplines working alongside corresponding process owners and risk controls owners to ensure optimised integration into the Centralised Function - including:
Overall Service Design
IT Service Continuity
Service Delivery Management
Release & Implementation Management
Key Behavioural Skills: Focus on our values:
Innovate, take bold steps forward
Stand up for what's right
Question convention and stay curious
Use expertise to deliver on promises
Persevere to get the right outcome
Act with focus and care
Collaborate, learn from experience, and adapt
Share openly and transparently
Listen, to include new perspectives
Knowledge and experience of ITIL and ISO 20000 frameworks.
Proven knowledge of IT Service Design principles and practices.
Proven experience in all aspects of IT Service Transition Management.
Graduate degree level.
Knowledge, Skills & Experience:
5+years of progressive experience of increasing complexity in Service Design and Transition Management, including management within highly matrixed organisations.
Experience of business systems, (preferably investment business) and process planning.
Experience of indirect management - managing by influence as opposed to positional authority.
Experience of establishing and aligning IT Service designs, strategies and plans with business strategies and plans.
Solid working knowledge relating to major IT platforms and infrastructure.
Responsible for understanding the Business Services and for the definition of underpinning IT Services.
Responsible for enabling the new deskside and new remote service support services to operate effectively as an integral part of the new service being provided.
Supports Service Level negotiations with internal stakeholders and 3rd parties for new services ensuring that design parameters are considered.
Documents highly complex technical and service information for internal and external stakeholders using language appropriate to the audience.
Accountable for providing recommendations on service readiness, operational acceptance, and service support models, and also arranging sign-off the readiness of these key areas.
Acts as a key escalation point for transition issues and risks associated with the development and introduction of IT services, ensuring appropriate risks & issue escalation routes are in place.
Ensures that the financial impacts of changes on the Production estate are identified, quantified and accepted by the appropriate stakeholders, authorities and owners.
Ensures that Service Transition and Change Management processes are followed in accordance with global and regional security standards and quality and compliance standards, policies and procedures.
Ensures that Service Transition artifacts are developed by the programme(s) being worked on, and that supporting evidence is collated in readiness for approval & auditing.
Liaises effectively with all stakeholders, working in particularly close collaboration with IT Operations Function to ensure appropriate design and adequate visibility of delivery progress for all services being transitioned to the Production Services.
Inclusion & Diversity:
We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.
Contact the Recruitment Team
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