Service Delivery Manager
Service Delivery
Cheadle SK8, UK
posted 3 weeks ago
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Skip to main contentWe are currently recruiting an Service Delivery Manager for the Submarine Sonar Support team with Responsibility for 2054 Sonar, AJU/AJN and Miscellaneous Comms . This role will provide support for the management, control and delivery of all allocated Work Packages/Tasks/Bids for In Service Support under the MSET programme. This role will support the delivery of the Programme whilst rising to the challenge for achieving efficiencies. The incumbent shall support the Service Delivery Manager SUBSON (Pillar Lead) in guaranteeing that KPI commitments are met, working closely with the Delivery Teams across Sub Sonar Pillar to ensure that successful contract performance is achieved and maintained.
The successful candidate will engage with parties where necessary in order to influence the support and/or service solution; highlight positive and negative feedback to the Pillar Lead, and use this information for continuous improvement purposes including supporting setting up action plans designed to gradually improve the quality of the service provided to the Customer and/or to reduce the associated cost.
There will be opportunity to progress in this role throughout the future duration of the support contract. The role shall be based at Cheadle/Templecombe with hybrid flexible working and occasional travel. Candidates be eligible for the necessary security clearance due to data classification of UK Secret.
Key duties:
Skills and experience:
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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
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