Senior Salesforce Architect

Job description

Job summary

Across government, digital services are transforming how organisations deliver for citizens. At Ofgem, we're using technology to help drive the transition to a Net Zero energy system, protect consumers, and support one of the most significant societal and economic challenges of our time.

We're looking for a Senior Salesforce Architect to play a key role in shaping and assuring the Salesforce architecture that underpins our digital services.

This is an exciting opportunity to join Ofgem's Digital, Data and Security Services (DDSS) directorate and help design secure, scalable and user-centred solutions that support critical regulatory and operational services. You'll work across a complex technology landscape spanning Salesforce Service Cloud, Experience Cloud, Public Sector Solutions and the wider Salesforce Platform, ensuring solutions align to both business needs and strategic architectural principles.

As a senior member of our architecture community, you'll provide technical leadership, guide delivery teams, influence architectural decisions, and help define the standards and patterns that enable successful delivery across multiple programmes.

Job description

What you'll do

As a Senior Salesforce Architect, you will:

• Lead the design and documentation of Salesforce solutions across multiple programmes and delivery teams.

• Provide technical assurance to ensure solutions meet architectural, security and operational standards.

• Design scalable and secure integrations between Salesforce and enterprise platforms using modern integration patterns and APIs.

• Work closely with Product Owners, Delivery Managers, Developers and Technical Leads to guide technical decision-making and resolve complex design challenges.

• Identify technical risks, dependencies and opportunities, ensuring informed decision-making across projects.

• Support the development and maturity of Ofgem's Salesforce Centre of Excellence, promoting best practice, reusable design patterns and architectural consistency.

• Mentor and support engineers and architects, helping to build capability across the organisation.

• Contribute to architecture governance, standards development and continuous improvement initiatives.

About you

We're looking for an experienced Salesforce Technical Architect with a strong track record of designing and assuring complex Salesforce solutions within large-scale enterprise environments.

Qualifications

You must hold, or be willing to obtain within six months of appointment:

• A formal architecture qualification such as BCS Enterprise Architecture Certification or an equivalent qualification.

Why Ofgem?

At Ofgem, you'll be part of an organisation with a clear purpose: helping to deliver a greener, fairer energy system for consumers across Great Britain.

You'll work with talented colleagues across digital, data, security and business teams, helping to build modern services that have real impact. We are committed to creating an inclusive environment where everyone can thrive, contribute and develop their career.

Whatever your role, you'll help shape the future of energy regulation and support the UK's journey to Net Zero.

Security Clearance: Successful candidates must be eligible to obtain and maintain Security Check (SC) clearance.

Person specification

Essential Criteria

• Demonstrable experience designing and leading Salesforce solutions across multiple clouds and domains. (Lead Criteria)
• Demonstrable understanding of core Salesforce Platform, Service cloud, community cloud and Public Sector Solutions. (Lead Criteria)
• Demonstrable understanding of integration patterns, APIs, and middleware for connecting Salesforce to enterprise systems.
• Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts.
• Experience of applying secure design principles and data governance within Salesforce implementations.

Holds or can obtain the following certifications or equivalent within 6 months:

• Formal Architectural Qualification such as BCS EA Certification or equivalent.

Desirable Criteria

• Understanding government digital standards and architectural assurance processes.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to conduct a Technical Test. Full details of the Technical Test will be disclosed if you progress through sift stage.

Benefits

Alongside your salary of 49,452, OFGEM contributes 14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will also be asked to provide a 1250 word supporting statement evidencing how your experience meets the essential and desirable criteria on the attached role profile.

Please ensure you demonstrate clearly how you meet each of the person specification criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Amber Shankland
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments DDSS Role Profile Senior Salesforce Architect (2b).pdf Opens in new window (crdownload, 117kB) DDSS Candidate Pack, Senior Salesforce Architect.pdf Opens in new window (crdownload, 3444kB) Terms and Conditions Opens in new window (pdf, 335kB)